Customer Service Coordinator I - Pendleton, SC

Arthrex, Inc. is a global medical device company and a leader in new product development and medical education. We are a privately held company that strives to accomplish our corporate mission of Helping Surgeons Treat Their Patients Better™. We are committed to delivering uncompromising quality to the health care professionals who use our products, and ultimately, the millions of patients whose lives we impact.

Arthrex Benefits

Medical, Dental and Vision Insurance

Company-Provided Life Insurance

Voluntary Life Insurance

Flexible Spending Account (FSA)

Supplemental Insurance Plans (Accident, Cancer, Hospital, Critical Illness)

Matching 401(k) Retirement Plan

Annual Bonus

Wellness Incentive Program

Free, Onsite Medical Clinics

Free Lunch

Tuition Reimbursement Program

Trip of a Lifetime

Paid Parental Leave

Paid Time Off

Volunteer PTO

Employee Assistance Provider (EAP)

Please note, most benefits are for regular, full time employees.

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other status protected by law.

Arthrex Inc. is hiring a Customer Service Coordinator I to work at our Pendleton, South Carolina location. This individual will provide communications to ensure that customer needs are properly addressed, orders processed, and questions are researched and resolved following proper protocol and procedure. Join our talented team at a global medical device company focused on Helping Surgeons Treat Their Patients Better™.

If hired for this position, you will be eligible for a $750.00 sign-on bonus (minus appropriate tax withholdings) which will be paid in your first pay period.

Essential Duties and Responsibilities :

• Professionally handles incoming phone calls and processes customer orders through Esker and SAP.
• Meets productivity requirements. Aligns with department goals for accurate order processing to include communicating any customer information requiring updating.
• Communicates with leads and shipping department any pertinent issues or requests to ensure timely shipping.
• Thoroughly and efficiently gathers information for our Accounts Receivable department for orders over $50,000. Follows through to include tracking order until shipment is confirmed.
• Responsible for proper identification of order confirmation information, either fax or email, to customers through SAP order management. This includes informing customers of backorders and all other pertinent order details.
• Confirms and processes promotional orders as requested by Arthrex Technology Consultants.
• Discrepancies must be corrected and updated by contacting the customer.
• Properly handles and troubleshoots all calls providing first contact resolution. The calls should be completed with the customers’ needs met either by the customer service coordinator, assistance from Supervisor or transferred to the proper department.
• Processes email inquiries on a timely and accurate basis, researching information as required.
• Provides Agency office personnel and Arthrex Technology Consultants with customer support as needed to include Business Portal quotes, office forms, orders or any information requested.
• Responsible for checking open order, incomplete and back-order reports through SAP multiple times daily. This includes follow up with Account Receivable for any orders on AR block and resolution of any other block that prevents the order from on time shipping.  All orders should be corrected and released within 5 days and if not reconciled, either line or order rejected.
• Required to work flexible hours as needed by department to include mandatory month end until 7 PM or upon completion of all orders submitted.  Required to work extended hours during fiscal year end to ensure all orders are processed and shipped on time.

Education and Experience :

Knowledge and Skill Requirements / Specialized Courses and / or Training : Technical knowledge of products sold by the company and understanding of handling the products. Basic knowledge of medical terms relating to the products handled. Basic knowledge of marketing concepts and practices. Good phone and computer skills in addition to the ability to multitask.

Machine, Tools and / or Equipment Skills : Microsoft Word, Excel, Outlook, and Power Point preferred. Advanced Telephone skills with both outbound and inbound calls, scanning and faxing documents.

Reasoning Ability : Ability to define problems, collect data, establish facts, and draw valid conclusions.  Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Mathematical Skills : Ability to comprehend and apply mathematical principles to the degree required to perform the job based upon job requirements.

Language and Communication Skills : Ability to comprehend and apply language skills to the degree required to perform the job based upon the job requirements listed above.  Ability to verbally communicate ideas clearly and effectively convey information to other team members and management.  Ability to write and record data and information as required by procedures.

Physical Demands : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is regularly required to talk or hear.  The employee is frequently required sit; use hands and fingers, to handle, or feel; and reach with hands and arms. The employee must occasionally lift and / or move up to 10 pounds.

Arthrex Benefits

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other status protected by law.

Salary : $50,000