Engineer Sr. I - Service Development - Medical Devices

Arthrex, Inc. is a global medical device company and a leader in new product development and medical education. We are a privately held company that strives to accomplish our corporate mission of Helping Surgeons Treat Their Patients Better™. We are committed to delivering uncompromising quality to the health care professionals who use our products, and ultimately, the millions of patients whose lives we impact.

Arthrex Benefits

Medical, Dental and Vision Insurance

Company-Provided Life Insurance

Voluntary Life Insurance

Flexible Spending Account (FSA)

Supplemental Insurance Plans (Accident, Cancer, Hospital, Critical Illness)

Matching 401(k) Retirement Plan

Annual Bonus

Wellness Incentive Program

Free, Onsite Medical Clinics

Free Lunch

Tuition Reimbursement Program

Trip of a Lifetime

Paid Parental Leave

Paid Time Off

Volunteer PTO

Employee Assistance Provider (EAP)

Please note, most benefits are for regular, full time employees.

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other status protected by law.

Arthrex, Inc. is a global medical device company and a leader in new product development and medical education in orthopedics. The Engineer Sr. I - Service Development develops and maintains service support documentation and training courses.  Provides product troubleshooting for internal / external teams. Develops and maintains technical procedures. Represents the Service and Repair department during the product development process and the planning. Recognized as a technical leader and resource. Join our talented team at a global medical device company focused on Helping Surgeons Treat Their Patients Better™.

Essential Duties and Responsibilities :

Contributes to the development of support methodology including troubleshooting documentation, installation, maintenance, repair, and upgrade processes for in field and in-house repairs.

Supports the establishment and implementation of service support documentation and infrastructure for capital equipment offerings.

Contributes to the development and implementation of processes to expand, support and develop call center and field service support of direct and 3rd party personnel.

Develops and maintains Technical Support procedures.

Develops service bulletins to inform global team of product support changes and maintenance updates.

Provides technical troubleshooting support for internal and external customers.

Ensures a quality customer service experience and collaborates on resolving customer concerns.

Develops new techniques, processes, and service products.

Participates in major projects or several service projects of moderate to complex scope and requirements.

Provides technical training to Arthrex Global Service and Repair teams, as needed.

Supports the New Product Development process and the efforts towards “Design for Serviceability”.

Travels up to 15% domestically and potentially internationally.

Knowledge :

Strong understanng and application of principles, concepts, practices, and standards. Deep knowledge of industry practices.

Reasoning Ability :

Ability to define problems, collect data, establish facts, and draw valid conclusions. Develop solutions to complex problems. Refers to policies and practices for guidance.

Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Refers to established precedents and policies for guidance.

Discretion / Latitude :

Work is performed under minimal direction. Participates in determining objectives of assignment.

Plans, schedules, and arranges own activitiesand directs activities of work assignees and team resources to accomplish objectives.

work is reviewed upon completion for adequacy in meeting objectives.

Skills :

Knowledge of FDA or ISO guidelines for the development of medical devices preferred.

Experience working in a regulated environment required.

Design development process experience required.

Project management experience required.

Technical knowledge in development methodologies, design and project implementation preferred.

Experience in porcess development preferred.

Experience creating and updating scope, budget, and schedule of projects required.

Education :

Bachelor’s degree in mechanical, electrical, biomedical engineering, or related degree required.

Master's degree preferred.

5 years of relevant work experience required.

Arthrex Benefits

• Medical, Dental and Vision Insurance
• Company-Provided Life Insurance
• Voluntary Life Insurance
• Flexible Spending Account (FSA)
• Supplemental Insurance Plans (Accident, Cancer, Hospital, Critical Illness)
• Matching 401(k) Retirement Plan
• Annual Bonus
• Wellness Incentive Program
• Gym Reimbursement Program
• Tuition Reimbursement Program
• Trip of a Lifetime
• Paid Parental Leave
• Paid Time Off
• Volunteer PTO
• Employee Assistance Provider (EAP)

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other status protected by law.