What are the responsibilities and job description for the Field Operations Compliance Analyst position at Arthrex?
Arthrex, Inc. is a global medical device company and a leader in new product development and medical education. We are a privately held company that strives to accomplish our corporate mission of Helping Surgeons Treat Their Patients Better™. We are committed to delivering uncompromising quality to the health care professionals who use our products, and ultimately, the millions of patients whose lives we impact.
Arthrex Benefits
Medical, Dental and Vision Insurance
Company-Provided Life Insurance
Voluntary Life Insurance
Flexible Spending Account (FSA)
Supplemental Insurance Plans (Accident, Cancer, Hospital, Critical Illness)
Matching 401(k) Retirement Plan
Annual Bonus
Wellness Incentive Program
Free, Onsite Medical Clinics
Free Lunch
Tuition Reimbursement Program
Trip of a Lifetime
Paid Parental Leave
Paid Time Off
Volunteer PTO
Employee Assistance Provider (EAP)
Please note, most benefits are for regular, full time employees.
All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other status protected by law.
Arthrex is a global medical device company and a leader in new product development and medical education in orthopedics. The Field Operations Compliance Analyst will operate within the Field Operations Support and Territory Field Operations Management team to manage product alerts and recalls at all Arthrex agency locations and monitor inventory transactions to ensure compliance with all Field Operations policies and procedures to minimize inventory issues. This role must possess a high level of analytical ability to distinguish multiple components of a problem and develop conclusions using qualitative and quantitative skills. Key responsibilities include, but are not limited to, working in small teams on projects, effective communication with other teams or leaders, and prepare, review and present essential reports and data for the Field Operations Support manager as well as other managers within the Field Operations team. Are you interested in working, learning, and professionally advancing in a fast-growing global organization with great resources and opportunities? Then apply to join our talented team and support us in Helping Surgeons Treat Their Patients Better™.
Essential Duties and Responsibilities :
- Process and oversee any product alerts and recalls and provide necessary updates or reports to the Field Operations Support, Territory Field Operations, Field Logistics Services, Returns Team, Quality Department, and Legal Department management.
- Work closely with the Arthrex Territory Field Managers to resolve any outstanding alert or recalled product(s) from the Agency to ensure the product is immediately retrieved from the field.
- Research, review, and process billing of agency consignment inventory and monitor compliance by agencies.
- Analyze agency Inventory transactions to reconcile product alerts and ensure compliance with all Arthrex and Field Operations Policies.
- Collaborates with Quality personnel and Returns Processing personnel to investigate discrepancies.
- Assist new agencies with questions and introduce them to Arthrex protocols and procedures and provide guidance and support to the agency owner and office personnel as they become familiar with effectively handling product alerts.
- Analyze and qualitatively review data and reports to ensure accuracy and completeness and present and review reports with leaders within the Field Operations Team.
- Analyze and troubleshoot inventory issues at the request of agencies and collaborate with the appropriate teams to resolve.
- Prepare and publish daily, weekly, monthly, and yearly reporting metrics supporting the Field Operations Team.
- Responsible for updating the product alert and recall work instructions and the Alert and Recall Violation Policy.
- Responsible for communicating the Alert and Recall policy and procedures to agencies to ensure compliance.
- Evaluate and develop improved techniques for the control of product alert and recall activities.
- Continuous process improvement with reporting, analyzing, and monitoring of agency’s consignment inventory.
- Prepare department monthly, quarterly, and annual reports supporting the Field Operations Support Manager.
- Assist with internal and external audit preparation and agency inventory transitions or terminations when needed.
- Assist with special projects the Field Operations Support management team assigns.
Education / Experience :
Knowledge :
General knowledge of industry practices, techniques, and standards. Complete understanding and application of agency account billing policies and procedures.
Skills :
Arthrex Benefits
All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other status protected by law.
