What are the responsibilities and job description for the FIELD SERVICE TECHNICIAN II - (CENTRAL REGION) position at Arthrex?
Requisition ID : 61020 Title : Field Service Technician II - (Central Region) Division : Arthrex, Inc. (US01) Location : Inc- Work From Home (US11) Salary Range : Salary Minimum : $23.00 Salary Maximum : $36.00
Arthrex Inc. is hiring a Field Service Technician II (Remote - Central Region) to complete on-site troubleshooting, installation, validation, maintenance, and service repair needs on designated equipment and under minimal supervision. This individual will be ideally located near a major airport in the Central Region (Dallas, Fort Worth, Houston). Join our talented team at a global medical device company focused on Helping Surgeons Treat Their Patients Better™.
If hired for this position, you will be eligible for a $750.00 sign-on bonus (minus appropriate tax withholdings) which will be paid in your first pay period.
Essential Duties and Responsibilities :
- Own customer issues from dispatch or identification of issue to resolution. Proactively engage with other team members to ensure they are aware of status of all issues at all times for their designated customers.
- Work as a member of local team to provide efficient on-site and remote service to all accounts within the assigned area (includes delegating tasks and performing administrative duties)
- Effectively communicate and partner with teammates and colleagues
- Maintain regular, frequent communication with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
- Partner with the customer and recommend value-added services that will help the customer run their business more efficiently.
- Keep up to date on administrative responsibilities such as maintaining customer and Arthrex service records, ordering repair parts, and returning defective parts.
- Escalate at risk customers to the appropriate Arthrex team in a timely manner, and work closely with internal partners and the customer to define and implement corrective action plans.
- Focus on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately strengthen business partnerships.
- Identify business opportunities for the organization, including incremental service agreement business.
- Collaborate with Arthrex team to develop and deliver technical training to Technical Support team members.
- Collaborate with Arthrex Implementation team to support software implementations at customer sites.
- Partner with Arthrex sales team to support product demonstrations at customer locations.
- Up to 80% travel required.
Education and Experience :
Knowledge and Skill Requirements / Specialized Courses and / or Training :
Machine, Tools, and / or Equipment Skills :
PC's, Microsoft Office Suite
Reasoning Ability :
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Mathematical Skills :
Ability to comprehend and apply mathematical principles to the degree required to perform the job based upon job requirements.
Language and Communication Skills :
Ability to comprehend and apply language skills to the degree required to perform the job based upon the job requirements listed above. Ability to verbally communicate ideas and issues effectively to other team members and management. Ability to write and record data and information as required by procedures.
Physical Demands :
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required sit; use hands and fingers, to handle, or feel; and reach with hands and arms. The employee may occasionally lift and / or move up to 30 pounds.
Arthrex Benefits
All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other status protected by law.
Making People Better at Arthrex
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Job Details
Date : Jan 17, 2025
Requisition ID : 61020
Salary Range :
Job title : Field Service Technician II - (Central Region)
Arthrex
Location :
Salary : $23 - $36
