What are the responsibilities and job description for the Contact Center Agent (Hybrid) position at Arthritis Knee Pain Centers?
At Arthritis Knee Pain Centers (AKPC) we are committed to providing exceptional, non-surgical, non-opioid, pain-relieving therapy to patients suffering from chronic osteoarthritis of the knee. Every patient is special. Every patient is family. Our care standard celebrates every patient's unique needs with empathy, care, and transparency.
Job Description
Immediate opening for our next Call Center Agent! We are looking for a high-energy, detail-oriented, technologically savvy professional to join our team in our fast-paced, growing Contact Center. As a Contact Center Agent you will be taking inbound/Outbound Calls.
Duties:
- Scripted outbound and inbound calls
- Field web leads
- Confirm calls for scheduled appointments
- Reschedule/Save cancellations and no shows
- Excellent written, verbal and listening skills
- Typing speed of 40 WPM (with proper spelling, grammar; and punctuation)
- Familiarity with CRM systems and practices
- Technically savvy
- Self-motivated and detail-oriented
- Confident and capable of working independently
- Coachable with a competitive spirit
- Customer focus and adaptability to different personality types
- Able to set and reach personal goals
- Bi-lingual in English and Spanish Preferred
NOTE: These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties and skills required of this job.
Qualifications:
- Contact center, telemarketing, collections and/or sales experience, required.
- Contact center supervisory experience, a plus
- Pleasant demeanor
- Team player
Hours: Typically, Monday-Friday (Open morning shift to late morning shift) however; Evenings, weekends, and availability to work until 8 pm will be required.
Job Type: Full-time
Salary: $14.00 to $16.00 /hour
Additional Compensation:
- Monthly Performance Bonus
Benefits:
- Health insurance
- Dental insurance
- Vision insurance
- 401k Match
- Paid time off
Salary : $14 - $16
