What are the responsibilities and job description for the Customer Service Representative position at Arthur Services, Inc.?
Inside Sales Representative
WHAT WE ARE LOOKING FOR: Someonewho has a good mechanical mindset as the products are very technical and require a good mechanical aptitude.
- Gastonia, NC
- Monday - Friday
- 8:00am - 5:00pm
- Salary: $40k-$45k
Respond to customer telephone or written inquiries regarding status of orders, product selection, placement of orders for standard products/services, complaints including returns, shortages and adjustments, and request for literature. Analyze individual solutions and take appropriate action to ensure that customer needs are met.
ESSENTIAL FUNCTIONS:
- Follow all departmental procedures and procedures
- Provide professional, courteous responses to all customers
- Processes orders / quotes / other request through phone, email, or fax
- Provides technical support to customers
- Research and resolve customer inquiries
- Work with other departments to expedite customer inquiries concerning delivery time, product quality, etc.
- Work closely with Regional Sales Managers to provide excellent customer support
- Provide corrective action for customer complaints
- Authorize change notices relating to quantity, description, pricing, etc. on pending orders
- Notify all departments of changes
- Issues returned goods authorization (RGAs)
- Expedites new or pending orders per the request of Regional Sales Managers or customer
- Prepares quotations for potential orders per the request of Regional Sales Managers or customer
- Follow ISO guidelines for establishing and following departmental procedures
ADDITIONAL RESPONSIBILITIES:
- Performs other duties as assigned
- Assist in annual physical inventory
JOB QUALIFICATIONS
- Associate degree or equivalent. College degree preferred.
- Experience in a manufacturing facility preferred
- Ability to identify problems and effect solutions independently and in conjunction with others
- Be self motivated and extremely detail oriented
- Possess excellent communication skills
Proficient in Microsoft Office applications
Job Type: Full-time
Pay: $40,000.00 - $45,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- On-the-job training
- Referral program
Shift:
- 8 hour shift
- Day shift
- Morning shift
Work Location: In person
Salary : $40,000 - $45,000
