What are the responsibilities and job description for the Inside Sales Rep position at Arthur Services, Inc.?
Job Description
Job Description
Respond to customer telephone or written inquiries regarding status of orders, product selection, placement of orders for standard products / services, complaints including returns, shortages and adjustments, and request for literature. Analyze individual solutions and take appropriate action to ensure that customer needs are met.
The Inside Sales Representative is an exempt salaried position and reports to the Inside Sales Manager.
ESSENTIAL FUNCTIONS :
1. Follow all departmental procedures and procedures
2. Provide professional, courteous responses to all customers
3. Processes orders / quotes / other request through phone, email, or fax
4. Provides technical support to customers
5. Research and resolve customer inquiries
6. Work with other departments to expedite customer inquiries concerning delivery time, product quality, etc.
7. Work closely with Regional Sales Managers to provide excellent customer support
8. Provide corrective action for customer complaints
9. Authorize change notices relating to quantity, description, pricing, etc. on pending orders
10. Notify all departments of changes
11. Issues returned goods authorization (RGAs)
12. Expedites new or pending orders per the request of Regional Sales Managers or customer
13. Prepares quotations for potential orders per the request of Regional Sales Managers or customer
14. Follow ISO guidelines for establishing and following departmental procedures
ADDITIONAL RESPONSIBILITIES :
1. Performs other duties as assigned
2. Assist in annual physical inventory
The preceding examples are representative of assignments performed by this position and are not intended to be all-inclusive
PHYSICAL REQUIREMENTS
1. Ability to communicate with others
JOB QUALIFICATIONS
1. Associate degree or equivalent. College degree preferred.
2. Experience in a manufacturing facility preferred
3. Ability to identify problems and effect solutions independently and in conjunction with others
4. Be self motivated and extremely detail oriented
5. Possess excellent communication skills
6. Proficient in Microsoft Office applications
