Senior Technical Program Manager

Senior Technical Program Manager

We are seeking a highly skilled Senior Technical Program Manager to join our team. In this role, you will:

• Lead key initiatives to ensure our technology ecosystem meets critical regulatory and security requirements.
• Enable safe, secure, and innovative retail experiences for our clients.

This role combines technical expertise, program management skills, and a passion for cybersecurity to:

• Drive efficiency.
• Improve control frameworks.
• Safeguard the organization against evolving security threats.

If you are an experienced leader with a strong background in regulatory frameworks, PCI DSS compliance, and technical program management, and are excited about fostering continuous improvement in a collaborative environment, we’d love to hear from you.

Responsibilities

• Provide guidance and best practices to engineers and leadership on effectively meeting regulatory requirements.
• Serve as a PCI subject matter expert and provide input on security policies and standards to ensure compliance with regulatory requirements.
• Enhance the Common Control Framework within compliance activities to improve the efficiency of control testing efforts.
• Document remediation plans from partner teams, ensuring that all plans meet risk-based remediation timing requirements.
• Provide input to the roadmap and vision for the Compliance team, collaborating with the broader Governance, Risk, and Compliance group.
• Establish and maintain productive and respectful relationships with internal business and technology teams.
• Improve control posture year over year through measurement, prioritization, communication, and collaboration with partner teams.
• Help develop and foster a healthy and collaborative team culture that embodies industry best practices and company values.
• Support the development of other talented and motivated program managers with high expectations for individual ownership and impact.

Requirements

• 5 years of demonstrated successful program management and delivery experience.
• Bachelor’s or Master’s degree in a relevant field of study or equivalent work experience.
• Broad and deep understanding of the retail business domain, including online, phone order, and physical store sales channels.
• Deep knowledge of PCI assessment processes and requirements at a Level 1 merchant, including data centers, retail locations, call centers, and cloud computing environments.
• Working experience with security and regulatory frameworks (CIS, NIST, SOX, HIPAA, PCI DSS, CCPA, etc.).
• Knowledge of how regulatory requirements can be met across diverse technical environments, from legacy mainframe computers to containers in the cloud.
• Excellent written and verbal communication, including presentation skills.
• Proven ability to effectively communicate with all levels of the organization, as well as with external parties.
• Pragmatism with the ability to prioritize, simplify, and achieve results.
• Proactive mindset, seeking the best solution for the company and customer without direction.
• Internal Audit experience preferred.