This position is SEASONAL, September through May.

The Front of House Supervisor is responsible and accountable for the supervision of usher team members providing services to Artis—Naples during events. The work schedule requires days, evenings, weekends, and holidays to accommodate the needs of patrons attending scheduled events. The Front of House Supervisor will work cooperatively and efficiently with all Artis–Naples team members. This role will be responsible for a variety of events and performances throughout the cultural campus. This is a seasonal position.                                        

Essential Duties & Responsibilities (other duties may be assigned)

• Assist with the coordination and provide relevant training of usher team members to ensure compliance with policies and procedures.
• Supervise usher team members assigned to all events both on and off campus.
• Supervise volunteers assigned during shift hours.
• Prepare all necessary reports for distribution in a timely manner.
• Ensure prompt curtains and enforce late-seating policy working directly with the production team.
• Provide usher team members with all relevant information pertaining to their assignment; conduct pre-show briefings including show timings & late seating.
• Work with Collier County Sheriff’s Office and Florida Highway Patrol when on campus.
• Monitor, respond and assist patrons for issues requiring medical attention. Assist with Crowd Control if an emergency evacuation is necessary.
• Assist patron services in resolving seating issues at performances. Resolve issues as they arise.
• Organize program distribution, including but not limited to the placement of program inserts.
• Ensure usher team members are in proper uniform according to the uniform policy.
• Will act in the role of usher for events as needed.
• Coordinate the merchandise and souvenir sales. Prepare accurate and timely reports for House Manager approval.
• Assist in reporting facility and operational problems and work effectively with all Artis—Naples team members to address issues requiring the attention of each department.
• Assist with reviewing documents, memos & training guides for the department as needed.
• Maintain certification and/or training in CPR/AED, First Aid, Evacutrac Emergency Chair, Active Shooter and Fire Extinguisher.
• Attend meetings as required or directed.
• Observe safety requirements. Report safety issues and items requiring work orders to Manager or Security.
• Collaborate effectively with all Artis—Naples team members.
• Enforce adherence to Artis—Naples policies and procedures.

 QUALIFICATIONS

Education, Experience, Competencies and Core Values

Education/Experience

• High School diploma or equivalent required.
• Demonstrated commitment to best-in-class guest service.
• Minimum one year experience in high volume performing arts, theater, attraction, museum, zoo or aquarium venue.
• Experience with ticketing, guest arrival, facility operations preferred.
• Experience speaking in front of large groups of patrons and team members.
• Strong organizational and multi-tasking abilities.

Competencies

To perform the job successfully, an individual should possess and demonstrate the following competencies:

Analytical: Analyzes and interprets data and prepares accurate and insightful reports, statements and projections.

Problem Solving: Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in-group problem solving situations; uses reason even when dealing with sensitive topics.

Technical Skills: Has intermediate skill level in Microsoft Office Suite. 

Oral Communication: Speaks clearly, confidently and persuasively in positive or negative situations; listens and gets clarification; participates constructively and thoughtfully in meetings. Maintains poise under pressure.

Written Communication: Writes clearly and persuasively; presents information effectively.

Teamwork: Contributes to building a positive team spirit; puts success of team above own interests; builds morale and group commitments to goals and objectives; supports other’s efforts to succeed; fosters a cooperative work environment.

Quality Management: Improves and promotes quality; demonstrates accuracy and thoroughness. Demonstrates attention to detail, ability to multi-task, and commitment to achieve deadlines.

Cost Consciousness: Works within approved budgets; develops and implements cost saving measures; contributes to positive revenue generation; conserves organizational resources.

Diversity: Shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment; builds a diverse workforce.

Ethics: Treats people with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds organizational values.

Organizational Core Values

Collaborative: Work internally and externally to accomplish something together that we may not be able to accomplish separately to realize shared goals.

Transparency: Behave and communicate in a manner that exudes openness and honesty.

Excellence: A standard of performance that surpasses ordinary standards.

Accountability: The acceptance and assumption of responsibility for actions, decisions and results.

Patron-first: Place the patron at the center of our efforts.

Integrity: A commitment to the highest standards, values and principles through every action and decision.

Physical Demands

The physical demands described herein are representative of those which must be met by an employee to successfully perform the essential duties. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to use hands to finger, handle and feel tools or objects, reach with hands and arms, talk and hear.
• The employee is frequently required to stand and walk for extended periods of time.
• The employee is required to sit, stoop, kneel, crouch or crawl. The employee will frequently lift and move up to 50 pounds.
• Specific vision abilities required for this job include close vision, distance vision, peripheral vision and depth perception.
• The employee must be able to hear with or without a hearing assistance device.

Work Environment

The work environment is varied and may include working indoors (general office conditions, with moderate noise) or outdoors (exposure to weather conditions).  Also, may include exposure to stage lighting effects, and noise associated with those effects or a performance.

The above-mentioned position description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the employee a general sense of the responsibilities and expectations of the position.  As the nature of business demands change so, too, may the essential functions of this position.