Project Coordinator

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Job Type

Full-time

Description

JOB SUMMARY

Project Coordinator (PC) is responsible for the day-to-day operations of the Window Treatments department. The PC will handle all internal and external customers using excellent and in-depth knowledge of company products and operations. Must be able to adapt to shifting priorities and complete operational duties in a timely manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Communicate with builder reps, customers, and suppliers as needed.
• Analyze color selections, purchase orders, and retail quotes.
• Order material from suppliers per builder color sheets.
• Reconcile order confirmations/packing lists when material is received.
• Communicate with installers regarding installations, repairs, customer service, and retail work.
• Investigate and re-order missing material, damaged material
• Investigate and address issues that arise during installation/service for builders, and homeowners.
• Coordinate daily with warehouse personnel for staging jobs.
• Manage special project requests and billing requirements.
• Communicate with homeowners to determine scope of repairs and scheduling.
• Work closely with WT Manager to schedule repairs within a reasonable distance of scheduled installations.
• Resolve customer complaints on finished product - communicate complaints about the outstanding service to builder or manager.
• Manage data entry into the Customer Service database (ECP) to document the duration of services from date received until the issue is resolved.
• Scan related documents and signed tickets into the database and forward to builder to close out the service ticket.
• Collect and process credit cards over the phone, via e-mail, and in person.
• Reconcile approved quotes with moneys collected via credit card, cash, or checks.
• Scan files of fulfilled jobs into drop box, upon completion.
• Maintain accurate, detailed, and organized files for builder work, customer service, and retail work.
• Write up daily schedule for installers and compile necessary paperwork for the next day.
• Reconcile completed work from previous day with schedule.
• Accurately write up internal work orders
• Help to complete monthly inventory
• Order stock material as needed
  
  

SUPERVISORY RESPONSIBILITIES This position carries out supervisory responsibilities in accordance with company guidelines, policies and procedures, and applicable laws. Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

• None
  
  

Requirements

EDUCATION, EXPERIENCE & QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor's degree in business Admin or in related field and/or 1 year of related experience.
  
  

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Able to work in extreme temperatures
• Must possess the ability to stand for long periods of time; to reach with hands and arms; to move among and between offices; to handle mail and documents; to sit, stoop, kneel and crouch; to lift and move up to 25 pounds; to see well enough to discern differences in quality of documents and files.
  
  

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• General working conditions
• Office environment
• May have to meet tight deadlines
  
  

Our Benefits

• Health Insurance (Medical, Prescription, Dental, and Vision)
• Life Insurance
• Paid Holidays and Time Off
• 401(k) Plan with company matching
  
  

Artisan Design Group is committed to a policy of equal employment opportunity for applicants and employees. It is the policy of Artisan Design Group to apply recruiting, hiring, training, promotion, compensation, and professional development practices without regard to actual or perceived race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, age (40 or older), disability or certain classifications based on genetic information, or any other characteristic protected by federal, state or local laws, regulations or ordinances.

We are committed to helping individuals with disabilities participate in the workforce and ensuring equal opportunity to apply and compete for jobs. If you need any assistance at any point in the application or hiring process due to a disability and you need accommodation, please email Accommodations@adgus.net. Please do not use this email address for any other questions. Only inquiries regarding accommodations will be addressed.