Restaurant Manager

It is our pleasure to welcome you. 

Delamar Traverse City is looking for a Restaurant Manager to join our team. Our ideal candidate is self-driven, motivated, and reliable.

We are a rapidly growing company where you can make a real difference. Our continued growth and progress depend on our employees: people with initiative, creativity, and enthusiasm. We are committed to attracting, developing, and retaining high-quality employees and rewarding them for the results they achieve. 

We hope all team members find their positions with us to be an exciting and enriching experience.

We look forward to working with you.

We Offer:

• Paid Time Off
• Matched 401k
• Competitive Medical, Dental, and Vision
• Company Paid Life Insurance / Short Term Disability / Long Term Disability
• Complimentary Shift Meal
• Employee Discounts
• Employee Recognition Programs

Job Description: The Delamar with multi-locations is looking for a hospitality-driven restaurant manager with excellent leadership skills. Focusing on continuous staff training; food, beverage, and steps of service. This is a fantastic opportunity for a career-oriented candidate. Wine enthusiasts are always preferred.

The position is responsible for managing within the Food & Beverage department and overseeing that all guest experiences in the department are exceptional.

Reporting to: General Manager

Indicators of Success

● Creating an exciting and unique mix of offerings

● Leading team to deliver exceptional guest experiences from start to finish

● Adherence to Forbes 5-Star Standards

 Job Duties:     

• Drive high levels of guest satisfaction through the consistent execution of all brand standards, visible operational leadership, active trend analysis and hands-on interaction with guests and associates.  
• Assist F&B management in the overall day-to-day operations in all outlets
• Consistently maintain Delamar Traverse City / Forbes service standards throughout all F&B departments.
• Liaise with all departments to ensure clear and concise communication on all reports, functions and guest notes for the day.
• Ensure completion of all service shift opening/closing duties.
• Ensure setup of all dining outlets, common spaces and function spaces for the day.
• Inspect the restaurant environment and entrance area ensuring that all standards are met, rectify any deficiencies and maintain cleanliness at all times.
• Inspect tables and stations ensuring that all set up meets the departmental standards, check throughout meal period and report any deficiencies.
• Ensure quality Food & Beverage service is delivered first while maintaining adherence to budgeted payroll and overhead costs.
• Conduct pre-meal informational briefing with staff so that all are knowledgeable about dishes, cooking methods, changes, menu items, specials, etc.
• Behave as a role model, communicate effectively with employees, acting as a motivating influence, training all new team members.
• Supervise the proper training of new colleagues.
• Ensure all the Food & Beverage equipment are well kept and clean.
• Supervise the alcoholic/non-alcoholic service in accordance with federal, state, local and company regulations.
• Handle any guest incidents ensuring 100% guest satisfaction. Record and distribute all GIR reports following up on any incidents.
• Accurately take, record, and confirm restaurant reservations/cancellations.
• Assist in preparation of staff schedules, maintaining adherence to wage control.
• Assist management in weekly inventories and reconciliations.
• Assist in completion of Payroll
• Ordering of beverages and restaurant supplies.
• Ensure respect of safe food handling procedures and a safe working environment
• Complete Daily Pass-along communicating all relevant notes for each shift.
• Perform daily, weekly, and monthly beverage inventories.
• Participates in and/or contributes to programs, committees, or projects designed to improve quality of service and employee productivity.
• Stay guest focused and nurture an excellent guest experience
• Have a strong understanding of all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Other general duties and actives as directed from time to time.

Required experience/Requirements:

• Positive attitude and excellent communication skills
• Excellent knowledge of food and wine is a must as well as fine dining operations.
• Ability to thrive in a high-pressure environment.
• Available to work on-call, shifts, after hours, over the weekend, and holidays.
• Excellent people skills with the ability to train and motive staff.
• Ability to follow detailed and specific procedures and processes outlining the steps to follow in completing department and/or project tasks.
• Must be self-motivated and demonstrate effective time management skills.

Physical Demands: To perform this job successfully, an individual must perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to stand for long periods of time.
• Ability to reach above your head, stoop, kneel, crouch, or crawl.

 We are looking for passionate, self-motivated, and team-oriented individuals.

The candidate ideally has 3 years of experience in a similar position.

Experience at a luxury hospitality property

Superior professional appearance and manner, good character to work on a fast-paced team

Must have valid authorization/ documents to work in the US