Facilitator

Job Titile: Facilitator

Location: Minneapolis, MN 55455

Job Summary: This position is responsible for supporting in-person clinic visits, including communicating with patients prior to their visit and helping guide patients through the care experience.

• The visit facilitator gathers pertinent medical information from the patient and documents the information into the patient’s medical record.
• This role also helps to ensure the exam rooms are stocked, equipment and supplies are available and assists with tasks that support the effectiveness and efficiency of the team.
• The visit facilitator may also assist in scheduling and coordinating appointments, preparing schedules, and other delegated duties as assigned.
  
  

Job Expectations

• Prepare patients for their appointments, including communicating with patients in advance of their scheduled appointment as needed to ensure medical records are collected, received, and available for the visit if applicable.
• Assist in the rooming process at the time of the in-person visit by collecting and documenting pertinent information such as the reason for their visit, patient-reported medication review, vitals collection with automated vitals machine, and applicable health questionnaires.
• Prepare exam rooms and stock supplies.
• Support the patient connection to the provider for the visit and serve as a resource ensuring a positive patient/provider experience.
• Complete visit wrap-up, ensuring the after-visit summary is provided, and patients are aware of recommendations for follow-up. This may include assisting with scheduling and coordinating follow-up appointments.
• Communicate effectively with patients, providers, and other health professionals, demonstrating comfort in person and with virtual technologies.
  
  

Required Skills & Experience

At least one (1) year of customer service experience.

• Proficient with technology (computer hardware and programs, smart devices such as phones or tablets).
  
  

Preferred Skills & Experience

• Medical terminology.
• Epic Health Records.
• Telephonic customer experience.
• Previously worked in a healthcare setting.
  
  

Required Education

• High School Diploma or GED.
  
  

Preferred Education

• Current nursing, medical, social work, psychology, or pharmacy student.
• Successful completion of Nursing Assistant, Emergency Medical Technician, or Health Unit Coordinator program.