What are the responsibilities and job description for the Desktop Support Engineer position at Artmac Soft LLC?
Job Description
Job Description
Who we are
Artmac Soft is a technology consulting and service-oriented IT company dedicated to providing innovative technology solutions and services to Customers.
Job Description :
Job Title : Desktop Support Engineer
Job Type : C2C
Experience : 7 to 15 Years
Location : Cleveland, Ohio
Responsibilities :
- Looking for 4 Years of experience.
- Answer user inquiries regarding computer software or hardware operation to resolve problems.
- Oversee the daily performance of computer systems.
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
- Develop training materials and procedures, or train users in the proper use of hardware or software.
- Refer major hardware or software problems or defective products to vendors or technicians for service.
- Enter commands and observe system functioning to verify correct operations and detect errors.
- Maintained records of daily data communication transactions, problems remedial actions taken, or installation activities.
- Installed and performed minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
- Prepare evaluations of software or hardware and recommend improvements or upgrades.
- Confer with staff, users, and management to establish requirements for new systems or modifications.
- Modify and customize commercial programs for internal needs.
- Inspect equipment and read order sheets to prepare for delivery to users.
- Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis
Qualification :
