What are the responsibilities and job description for the Desktop Support Engineer position at Artmac Soft LLC?
Who we are
Artmac Soft is a technology consulting and service-oriented IT company dedicated to providing innovative technology solutions and services to Customers.
Job Description :
Job Title : Desktop Support Engineer
Job Type : C2C
Experience : 7 to 15 Years
Location : Cleveland, Ohio / Salt Lake City, Utah
Responsibilities :
On-Site Support : Respond to client queries and provide on-site technical assistance.
Network Maintenance : Ensure consistent operation of client networks, including routers, servers, and other hardware.
Troubleshooting : Diagnose and resolve hardware and software issues.
Installation and Configuration : Set up new hardware, software, and operating systems.
Training and Assistance : Provide training and technical support to end-users.
Documentation : Maintain records of issues and solutions in a ticketing system.
Collaboration : Work with other IT professionals to ensure seamless support.
Qualification :
Bachelor's degree or equivalent combination of education and experience.
