What are the responsibilities and job description for the Genesys IVR & Contact Center Solutions Architect position at Artmac Soft LLC?
Who we are :
Artmac Soft is a technology consulting and service-oriented IT company dedicated to providing innovative technology solutions and services to Customers.
Job Description :
Job Title : Genesys IVR & Contact Center Solutions Architect
Job Type : C2C
Experience : 7-20 Years
Location : Dallas, Texas
Responsibilities :
- Strong experience in Genesys GVP and Nuance Speech Solutions.
- Proficiency in web services development and Genesys 8.x Framework.
- Hands-on experience with SIP Server, Multi-Channel Routing, Web Chat, and Genesys Workspace.
- Experience in CTI, SIP, and VoIP technologies.
- Familiarity with integrating Salesforce, Remedy, and other third-party applications with Genesys.
- Excellent understanding of call center routing strategies and historical reporting.
- Strong troubleshooting and problem-solving skills.
- Experience in Genesys Cloud solutions.
- Knowledge of DevOps practices for deployment and automation.
- Exposure to cloud telephony platforms and modern contact center as a service (CCaaS) solutions.
- Develop IVR applications on Genesys GVP using Nuance Speech Server and Nuance Dialog Modules.
- Designed and developed web services to support IVR and contact center functionalities.
- Configure and implement Genesys 8.x Framework, CIM, SIP Server, Multi-Channel Routing, and Web Chat.
- Integrate Genesys with third-party applications such as Salesforce and Remedy.
- Collaborate with stakeholders to support and enhance call center routing strategies.
- Manage and maintain Genesys Routing, Framework, and Reporting systems to ensure high availability and performance.
Qualification :
