What are the responsibilities and job description for the IT Service Delivery Manager -MRO Operations & SAP Systems position at Artmac Soft LLC?
Who we are :
Artmac Soft is a technology consulting and service-oriented IT company dedicated to providing innovative technology solutions and services to Customers.
Job Description :
Job Title : IT Service Delivery Manager MRO Operations & SAP Systems
Job Type : W2
Experience : 10-22 Years
Location : Santaclara, California
Responsibilities :
10 years of experience in project management, QA Lead preferably in SAP background.
Knowledge in ServiceNow, Salesforce, and SAP, particularly in data flow and system integration.
In-depth knowledge of SAP SD module and experience in SAP QA processes.
Hands-on experience with JIRA and TestRail for project and test management
Proven track record of successfully managing large-scale projects with multiple stakeholders.
Understanding of business processes in inventory management, service logistics, and finance teams.
Exceptional problem-solving skills and the ability to navigate complex logistics and service scenarios.
Strong leadership, communication, and stakeholder management skills.
PMP or other relevant project management certifications preferred.
Lead and manage end-to-end project execution, ensuring alignment with business objectives.
Oversee project planning, execution, tracking, testing and reporting while maintaining timelines and budgets.
Run daily stand-up meetings and drive IT meetings, acting as a Scrum Master and facilitating Agile best practices.
Lead Sprint Planning and ensure seamless execution of development cycles.
Utilize JIRA and TestRail for tracking development, testing, and project progress.
Collaborate with cross-functional teams, including Technical Services, Logistics, Customer Fulfillment, and IT teams.
Qualification :
- Bachelor's degree or equivalent combination of education and experience
