What are the responsibilities and job description for the Salesforce Business Analyst - Legal Operations position at Artmac Soft LLC?
Job Description
Job Description
Who we are
Artmac Soft is a technology consulting and service-oriented IT company dedicated to providing innovative technology solutions and services to Customers.
Job Description :
Job Role : Salesforce Business Analyst - Legal Operations
Experience : 10 to 22 years
Job Type : C2C
Location : Austin, Texas (Hybrid)
Responsibilities :
Minimum 5 years of experience serving as a Business Analyst
Experience in Legal Operations a plus
Experience with business process modeling; mandatory
Familiarity using tools required (JIRA, Miro,
Develop and document business processes to illustrate current and future state
Gathering stakeholder feedback, categorizing and prioritizing information
Review and analyze user feedback to identify common themes, trends and recommend areas for
improvement
Stay connected with users, keeping them informed about the status of their submitted recommendations
Convert user feedback into actionable user stories (within JIRA) that reflect the desirable business
process
Must have worked in prior Salesforce implementation and have required Salesforce skillset
Be prepared to draft test cases that are user friendly and make sense
Confirm system meets submitted requirements by actively participating in system testing activities
Support end user testing activities by tracking progress and conducting any required follow ups
Communicate findings, recommendations and project updates to the Matters core team
Must be comfortable liaising between technical and business team members
Qualification :
Bachelor's degree or equivalent combination of education and experience.
