What are the responsibilities and job description for the Senior SAP Customer Support Engineer - Incident Management & Knowledge Development position at Artmac Soft LLC?
Who we are :
Artmac Soft is a technology consulting and service-oriented IT company dedicated to providing innovative technology solutions and services to the Customers.
Job Description :
Job Title : Senior SAP Customer Support Engineer Incident Management & Knowledge Development
Job Type : C2C
Experience : 9 to 12 years
Location : Arkansas City, AR
Required Skills & Experience :
- Prior experience in SAP support or related roles.
- Knowledge of Knowledge Management practices, such as WIKI content and Knowledge Base article creation.
- Experience in providing real-time chat support or 24x7 customer service.
- Willingness to participate in weekend and 24x7 on-call support when required.
- Excellent diagnostic and technical analysis skills.
- Ability to assess, plan, and troubleshoot while effectively gathering information about customer issues.
- Solid understanding of Internet technologies and general business terms and processes.
- Familiarity with SAP systems, customized entries, and hardware parameters.
- Exceptional English communication skills, both written and verbal.
- Equivalent professional experience will also be considered.
- Ownership : Take ownership of decisions and drive them to completion.
- Accountability : Be accountable for your actions and outcomes.
- Responsibility : Take responsibility for the end results and ensure positive outcomes.
Responsibilities :
Qualification :
