What are the responsibilities and job description for the Technical Operations Lead - IP Transport and Network Engineering position at Artmac Soft LLC?
Who we are
Artmac Soft is a technology consulting and service-oriented IT company dedicated to providing innovative technology solutions and services to Customers.
Job Description :
Job Title : Technical Operations Lead IP Transport and Network Engineering
Job Type : W2
Experience : 10-20 Years
Location : Littleton, Colorado
Responsibilities :
Build a team of Subject Matter Experts in the Transport and Network Engineering Operations domain with emphasis to perform Advance Ops troubleshooting, Outage handling, driving RCAs, and provide technical inputs into Change Advisory Board meetings.
Manage Outages, Emergencies, and Escalations. Lead technical troubleshooting in collaboration with Engineering and Vendors.
Own responsibility for end-to-end monitoring of the Transport EMS's & observability tools
Own responsibility for Incident identification, ticket logging & impact assessment in the Service Now ticketing tool
Own responsibility of Market chat groups, initial troubleshooting & necessary support
Support site monitoring / health checks following maintenance activities (CR's)
Oversee the incident management process and team members involved in resolving the incident, as well as driving Ticket management analysis and follow-up until closure.
Assist with prioritizing / deprioritizing incidents according to their urgency and impact on the business.
Collaborate and escalate issues with the Advance Ops, Engineering & Vendor teams when
Critical / time sensitive support and resolution is needed.
Manage outage and emergencies, including the agreed assurance KPI's & SLA's.
Work in close collaboration across multiple functions within Dish : RF, Deployment & Integration teams, Tech Dev, Core, Cloud Infra, Network Engineering & Market teams.
Assist in driving resolutions for Fiber providers (ATT, Zayo, etc.) within service level agreements
SLAs) and ensure effective operational performance and management.
Own responsibility for Trouble Tickets updated with all the technical details, and troubleshooting MOP's & templates
Responsible to ensure the Open Incident backlog is at optimum levels
Maintain the National Level Availability >
99.50%.
Manage internal, external and customer incident escalations and follow-ups as well as process adherence.
Manage chronic problems with respective Transport (ATT, Zayo, etc.) & Network (Cisco, Palo Alto, etc.)
Required Skills and Experience :
Working knowledge of IP Transport (Cisco CCNA, CCNP preferred) & ability to understand System level traces, Packet captures
Telecom domain experience in virtualized O-RAN functions is highly preferred
Professional experience working with Cisco and network service providers such as Lumen, Zayo, Everstream, etc.
Fluent in verbal and written English. Very organized with clear communication to senior leadership on status / issues / road-blocks
Self-motivated, achievement-oriented with excellent people management skills and an ability to perform challenging tasks individually with ease
Knowledge of IP routing, protocols and transport, software systems / services running virtualized functions.
Familiarity with IP technology and CCNA / CCNP must be an advantage & experience on SDH, DWDM, SON, Lumens, Zayo, Everstream etc.
Strong understanding of BGP and ISIS routing protocols
Strong understanding of SR-MPLS, and L2 / L3VPN technologies.
Good understanding of Transport technologies & OSI reference model
Able to organize and prioritize dynamic schedules, balance team work loads and ensure incidents are managed quickly and efficiently to resolution.
Knowledge of 5G functional components (Core, RAN, Network, Transport, PaaS and gNB configurations).
Motivated to grasp higher-level technology issues and troubleshoot to resolution.
Focused to work under pressure related to the scale of business impact and build strong working relationships both internally and externally.
Reliable, open and capable of working with minimum supervision.
Flexible, analytical thinker.
Enthusiastic and keen to learn new technologies and approaches.
Self-motivated, achievement-oriented with excellent people management skills and an ability to
Perform challenging tasks individually with ease.
Focused on being detail-oriented with strong organization skills.
Displays ability to work in a fluid atmosphere, handle multiple tasks and set priorities.
Qualification :
Bachelor / Master's degree or equivalent with minimum of 15 years' experience in using IP and Cloud Ops domain in a major operator / vendor leading technical operations.
