What are the responsibilities and job description for the Library Customer Assistant III position at Arts and Culture?
Position Summary
Perform a wide variety of routine and technical library operations including updating library accounts and processing and collecting library fees; provide assistance to library branches and customers and perform a variety of tasks relative to assigned area of responsibility.
Job descriptions are intended to present a general list of tasks/duties performed by employees within this job classification. Job Descriptions are not intended to reflect all duties performed within the job.
Minimum Education, Experience And Additional Requirements
Education and experience directly related to the minimum requirements below may be interchangeable on a year for year basis.
High school diploma or GED, supplemented by thirty (30) credit hours of college-level course work in business or general studies; and
Three (3) years in basic bookkeeping, accounts receivable, library operations or related experience.
ADDITIONAL REQUIREMENTS:
Possession of a valid New Mexico Driver's License or the ability to obtain within ninety (90) days from date of hire.
Possession of a City Operator’s Permit (COP) within 6 months from hire date.
Preferred Knowledge
- Operations, services and activities of a municipal library
- Methods and techniques of library services
- Principles of efficient and effective customer service
- Principles and procedures of record keeping
- Principles of accounting
- Report preparation techniques
- Office procedures, methods and computer equipment
- Library and City policies and procedures
- Principles of cash handling
Preferred Skills & Abilities
- Maintain and accurately update library account and customer records
- Provide training to lower level clerical staff
- Maintain and balance cash register
- Provide information and support to library branches
- Respond to requests and inquiries from the general public
- Utilize specialized software
- Communicate clearly and concisely
- Establish and maintain effective working relationships with those contacted in the course of work
- Perform the essential functions of the job with or without reasonable accommodation
