Customer Support Specialist

The Customer Support Specialist (CSS) is responsible for providing effective customer service for all customers by using knowledge of company products and services. The CSS serves as the primary point of contact for customer inquiries, ensuring a positive experience by addressing concerns, processing orders, and assisting with product-related questions through various communication channels, including phone, email, and online systems.

• Answer incoming customer calls, emails, and online messages.
• Help customers find item numbers and accurate pricing using technical manuals.
• Respond to inquiries regarding products, prices, availability, services, shipping, and invoicing.
• Process incoming orders promptly and accurately to ensure timely delivery.
• Provide quotes and build whole goods specifications, addressing any product-related questions.
• Maintain and update customer records using CRM systems.
• Work with internal departments to expedite orders as needed to meet customer demand.
• Assist customers with navigating the online dealer system with patience and clear direction.
• Proactively contact customers regarding current product promotions as directed by management.
• Complete the RMA (Return Merchandise Authorization) process efficiently to resolve order-related concerns.
• Collaborate with colleagues to share information on products, selling strategies, and marketing update.

High school diploma or equivalent

Minimum of two years of customer service or sales experience.

Proficiency in Microsoft Office and CRM systems.

Strong multitasking abilities in a fast-paced environment.

Excellent written and verbal communication skills.

Ability to interact professionally with customers, employees, and management.

Equipment or technical experience preferred but not required.

• Customer-focused mindset with strong problem-solving skills.
• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.
• Business acumen with attention to detail.
• Initiative and results-driven approach.

Ability to sit/stand for a minimum of 8 hours per day.

Occasionally required to lift/move up to 10lbs.

Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. Art’s Way is proud to be an EEO employer.