What are the responsibilities and job description for the Service Manager position at ARUZA LLC?
Job Description
Job Description
Description : About Us :
Aruza is a people-focused organization dedicated to providing exceptional pest control services while fostering personal and professional growth for our team members. We are a dynamic and fast-growing organization at the forefront of transformational change. We are committed to process improvement, innovation, and building a talented team to drive our mission forward.
Position Summary :
As a Service Manager, you will drive continuous improvement across the service professionals within their branch. Focused on the development and leadership of a team who is committed to deliver exceptional service and experiences to our customers. Meeting or exceeding safety, quality, production and service metrics in a production based environment. You will be inspecting and performing pest, termite and mosquito control treatments for customers using high-quality and environmentally responsible products. You also will interact with the customers and senior management.
Essential Duties and Responsibilities :
- Assisting the Branch Manager in interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
- Field Operations Oversight : Manage and monitor daily field activities, ensuring services are delivered efficiently, safely, and in compliance with industry regulations and company policies.
- Quality Assurance : Conduct regular inspections of work performed by technicians to maintain high-quality service standards. Offer guidance and corrective measures where necessary.
- Customer Interaction : Handle customer interactions on-site, addressing concerns, explaining services, and ensuring customer satisfaction. Resolve escalated issues and maintain positive client relationships.
- Training and Development : Train and mentor field technicians on pest control methods, safety procedures, equipment usage, and customer service skills. Provide ongoing training to enhance their expertise.
- Inventory and Equipment Management : Manage inventory levels of pesticides, tools, and equipment needed for field operations. Ensure technicians have access to necessary resources and coordinate equipment maintenance.
- Health and Safety Compliance : Enforce safety protocols and regulations in the field. Conduct safety audits, promote a culture of safety among field staff, and address any safety concerns promptly.
- Documentation and Reporting : Maintain accurate records of service visits, treatments conducted, and customer interactions. Prepare reports on field activities, performance metrics, and incidents for management review.
- Problem-solving and Troubleshooting : Address technical and operational challenges that arise in the field. Provide guidance and support to technicians in resolving complex pest control issues.
- Regulatory Adherence : Stay updated with evolving industry regulations, pest control methods, and best practices. Ensure field operations comply with legal and regulatory requirements.
Requirements : Qualifications :
License / Certification :
Aruza Pest Control is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical
