Service Manager

About Us:
Aruza is a people-focused organization dedicated to providing exceptional pest control services while fostering personal and professional growth for our team members. We are a dynamic and fast-growing organization at the forefront of transformational change. We are committed to process improvement, innovation, and building a talented team to drive our mission forward.

Position Summary:
As a Service Manager, you will drive continuous improvement across the service professionals within their branch. Focused on the development and leadership of a team who is committed to deliver exceptional service and experiences to our customers. Meeting or exceeding safety, quality, production and service metrics in a production based environment. You will be inspecting and performing pest, termite and mosquito control treatments for customers using high-quality and environmentally responsible products. You also will interact with the customers and senior management.

Essential Duties and Responsibilities:

• Assisting the Branch Manager in interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
• Field Operations Oversight: Manage and monitor daily field activities, ensuring services are delivered efficiently, safely, and in compliance with industry regulations and company policies.
• Quality Assurance: Conduct regular inspections of work performed by technicians to maintain high-quality service standards. Offer guidance and corrective measures where necessary.
• Customer Interaction: Handle customer interactions on-site, addressing concerns, explaining services, and ensuring customer satisfaction. Resolve escalated issues and maintain positive client relationships.
• Training and Development: Train and mentor field technicians on pest control methods, safety procedures, equipment usage, and customer service skills. Provide ongoing training to enhance their expertise.
• Inventory and Equipment Management: Manage inventory levels of pesticides, tools, and equipment needed for field operations. Ensure technicians have access to necessary resources and coordinate equipment maintenance.
• Health and Safety Compliance: Enforce safety protocols and regulations in the field. Conduct safety audits, promote a culture of safety among field staff, and address any safety concerns promptly.
• Documentation and Reporting: Maintain accurate records of service visits, treatments conducted, and customer interactions. Prepare reports on field activities, performance metrics, and incidents for management review.
• Problem-solving and Troubleshooting: Address technical and operational challenges that arise in the field. Provide guidance and support to technicians in resolving complex pest control issues.
• Regulatory Adherence: Stay updated with evolving industry regulations, pest control methods, and best practices. Ensure field operations comply with legal and regulatory requirements.

Qualifications:

• Minimum of three years of pest control service experience, preferably with prior supervisory experience
• Operations or sales management experience with a results-driven company
• Proven leadership capabilities
• State’s Certified Applicator license or licensee
• Must be able to pass a criminal background check and drug test
• Must have a current and valid driver’s license and pass an MVR check
• Able Work in teams and communicate clearly with team members and other leaders
• Acknowledges that learning and growth are keys to personal and professional success and is willing and able to share with others
• Attention to detail, organized and passionate
• Frequently required to climb, balance, bend, stoop, kneel or crawl
• Frequently Required to lift/push/carry items up to 50 pounds
• Frequently exposed to outside weather conditions

License/Certification:

• Certified Pest Control Operator License from (FDACS) (Preferred)
• General Household Pest and Rodent Control License (Preferred)
• Termite and other Wood Destroying Organisms Control License (Preferred)
• Lawn and Ornamental Pest Control License (Preferred)
• Certified Pest Control Operator License (Preferred)
• General Household Pest and Rodent Control License (Preferred)

Aruza Pest Control is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical