What are the responsibilities and job description for the Field Service Technician I position at Aruze Gaming Global, Inc?
Empire Technological Group DBA Aruze gaming Global is looking to add a Field Service Technician I to our team!
Responsibilities :
Perform installation, setup, and routine maintenance of gaming machines, consoles, and related peripherals according to company guidelines and industry standards.
Maintain up-to-date detailed knowledge of Empire Technological Groups game platform.
Diagnose and resolve technical issues reported by customers promptly and efficiently. This includes analyzing hardware and software malfunctions, fixing, or replacing defective components, and ensuring that gaming systems are functioning correctly.
Install, remove, convert, prepare games, set options, and repair games in a field environment.
Conduct regular preventive maintenance inspections to identify potential problems before they escalate, ensuring gaming equipment is operating at its peak performance.
Maintain accurate inventory of parts issued.
Calibrate gaming machines to ensure accuracy and fair play.
Conduct thorough testing after repairs or installations to verify proper functionality.
Provide outstanding customer service and support during on-site visits.
Address customer inquiries, demonstrate how to use gaming equipment, and offer technical assistance as needed.
Maintain a positive image, while in the field, with co-workers and all Empire Technological Group customers
Must be able to Educate customers of basic game function.
Maintain detailed records of service activities, including service reports, inventory management, and spare parts usage.
Follow documentation, policies, and procedures, and perform tasks with supervision.
Train customers and end-users in basic troubleshooting techniques and proper usage of gaming equipment.
Work in a team-oriented environment
Adhere to safety guidelines and industry regulations while performing duties.
Ensure compliance with all relevant gaming laws and regulations.
Adapt to various jurisdictions and interface with Compliance Officers
Must be willing to be licensed in several different jurisdictions.
Collaborate effectively with the internal support team, reporting technical issues, escalating critical problems, and providing feedback to improve products and services.
Stay updated with the latest gaming technologies, industry trends, and service techniques.
Suggest improvements to existing processes to enhance overall service efficiency and customer satisfaction.
Must be willing to work extended hours, work shifts, on-call for dispatch and variable work shifts
Must be able to travel with little notice, and for extended periods of time. Must be able to travel by air
Skills / Abilities :
High School Associated Electronic Degree or a related field or equivalent
Strong written, and oral communication skills
Excellent customer service skills
Ability to multi-task and manage priorities
Ability to work independently either individually or within a team structure with minimal direction
Strong organizational and analytical skills and good follow-through required
Excellent computer skills including Microsoft Office
To learn more about us and quick response on applications Please visit our website : Please visit Home - Aruze Gaming (aruzeglobal.com) / to learn more about Empire Technological Group!
Benefits : 401(k)
Medical, Dental, Vision
Life insurance
Flex Time Off
Disability Insurance
Schedule : 8-hour shift
Job Type : Full-time
Empire Technological Group Ltd. DBA Aruze Gaming Global is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
