What are the responsibilities and job description for the Teller - Bilingual Preferred position at Arvest Bank Operations, Inc.?
Pay is based on a number of factors including the successful candidate's job-related knowledge and skills, qualifications, and prior experience. Arvest offers a comprehensive suite of benefits, including a full range of health and life, financial, and wellness benefits. For more information about benefits, please visit www.arvest.com / careers / benefits.
Position is located at 415 W Emma Street, Springdale, AR 72764.
Position requires availability Monday through Friday 9 : 15 am to 6 : 15 pm and rotating Saturdays 8 : 30 am to 1 : 15 pm.
Bilingual Speakers in Marshallese and English are strongly encouraged to apply.
SUMMARY : Under the supervision and guidance of the assigned manager the Teller accepts and processes transactions from the bank's customers by personal contact, mail, and night deposit. The incumbent identifies customer needs and refers them to product specialists. The Teller gains knowledge of other areas in the bank and by cross-training to provide an expected level of exceptional customer service.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Contribute to achievement of branch sales goals by engaging customers in discovery conversations to determine their product needs and referring customers to the appropriate product specialists.
- Deliver consistent exceptional customer service by displaying sincere, outgoing, and aggressive friendliness. Smiling, acknowledging every customer, introducing yourself, making eye contact, and thanking the customer are all examples.
- Accurately accept and process customer teller transactions. Adhere to bank policies and procedures, including customer identification program.
- Cash checks and withdrawals up to authorized limits; request authorization for transactions above assigned limits. Process branch and / or teller capture.
- Prepare daily settlements of teller cash and proof transactions.
- Using customer focused skills, explain policies and procedures to customers as applicable.
- Balance cash drawer to transactions daily.
- May open new accounts if successfully completed FSR training.
- Understand and comply with bank policy, laws, regulations, and the bank's BSA / AML Program, as applicable to your job duties. This includes but is not limited to; complete compliance training and adhere to internal procedures and controls; report any known violations of compliance policy, laws, or regulations and report any suspicious customer and / or account activity.
TEAM ACCOUNTABILITIES :
Responsibilities :
QUALIFICATION REQUIREMENTS :
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
EDUCATION and / or EXPERIENCE :
OTHER SKILLS AND ABILITIES :
PHYSICAL DEMANDS :
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
While performing the duties of this job, the associate is regularly required to stand, walk, sit, and to talk and hear. The associate must occasionally reach with hands and arms; stoop, kneel, or crouch.
The associate may occasionally be required to lift or move up to 52 pounds.
Specific vision abilities required by this job include close, distance and color vision and the ability to adjust focus.
WORK ENVIRONMENT :
The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Grade 10
Pay Range : $15.38 - $18.26 per hour
Salary : $15 - $18
