IAS Payments Specialist

Pay is based on a number of factors including the successful candidate’s job-related knowledge and skills, qualifications, and prior experience. Arvest offers a comprehensive suite of benefits, including a full range of health and life, financial, and wellness benefits. For more information about benefits, please visit www.arvest.com/careers/benefits .

Position is Monday through Friday 6:45 am to 6:45 pm with ability to work additional hours as needed.

Location: 202 S Goad Springs St. Lowell, AR.

Summary:

SUMMARY: Under general supervision, the IAS Payments Specialist performs critical monitoring, processing and support functions for high-risk domestic and international payment applications. Essential duties and responsibilities include processing of incoming and outgoing high dollar, time sensitive, wire transfer activity via the Fedwire and other payment applications; identifying and resolving errors within the wire system; and identifying, assessing, monitoring, and reporting risks of all types . The IAS Payments Specialist will respond to payment inquiries received from both internal and external customers which will include shared service associates, banks and/or other financial institutions. The incumbent must possess the ability to cope with high pressure timelines and large amounts of data while maintaining accuracy and the ability to multitask in a highly regulated environment. The IAS Payments Specialist must have exceptional communication and customer service skills.

We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Accurately process domestic inbound/outbound wire payments via internal payment origination. Execute payments efficiently with a low margin of error due to the high risk nature of payments.
• Process and effectively route international USD wire/FX payments as instructed by client to third party international clearing banks.
• Perform outbound funds transfer verification for fraud risk and customer identification on incoming customer calls including customer authentication via security PIN #s and/or third-party identity verification.
• Collaborate proactively/effectively with team to achieve shared goals in meeting department Service Level Agreements (SLAs).
• Ensure full compliance with state and federal laws, rules and regulations (i.e. Reg E, FFIEC, etc.) by following bank policy and procedures for all facets of line of business.
• Process governmental mandated payment remittances in accordance with specific federal regulations.
• Monitor inbound/outbound fraud related payment activity according to federal regulations/Bank Secrecy Act and associated procedures accurately and in a timely manner. Escalate specific questions related to risk, compliance or loss to the appropriate area as needed.
• Provide call support and service for commercial based clients in need of high value-based wire payment transaction processing including escalation of large dollar transfers and specific system servicing issues as appropriate.
• Develop and maintain strong partnerships with internal sales and support teams and other internal and external customers.
• Initiate payments related research requests, inquiries, or disputes via centralized problem resolution tracking system upon request of internal sales support and/or customers
• Perform general analytics and execution of defined payment related credit risk exceptions by referencing multiple internal applications to assess associated bank driven risk tolerances (i.e. acct balance, established credit limits, bank exposure amount, past historical activity).
• Utilize multiple internal servicing systems for research and processing (i.e. Showcase, Signature/CBS, Payments Platform, Nautilus, etc.).
• Periodically assist with the testing and implementation of new applications, enhancements, conversions and/or acquisitions.
• Proactively seek ways to improve efficiencies and propose ideas regarding operational procedures/methods, recommending changes for improvements with an emphasis on automation and efficiency.
• Attend required training and follow regulatory requirements including those pertaining to the Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP), and OFAC to assist in the identification, detection and determent of money laundering or other unlawful activities.
• Understand and comply with bank policy, laws, regulations, and the bank's BSA/AML Program, as applicable to your job duties. This includes but is not limited to; complete compliance training and adhere to internal procedures and controls; report any known violations of compliance policy, laws, or regulations and report any suspicious customer and/or account activity.
  
  
  

TEAM ACCOUNTABILITIES:

• Support and uphold the Arvest Mission Statement.
• Uphold the Arvest Code of Ethics and ensure that confidential information is safeguarded.
• Maintain a high level of cooperation and rapport with all associates in order to ensure accurate and efficient operations and service.
• Formulate and communicate new ideas and suggestions that will improve profitability and efficiency for the company’s overall operation.
• Promote professionalism at all times.
  
  
  

Responsibilities:

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

• High School diploma or General Education Diploma (GED) or equivalent military experience required.
• 3 years operational experience in banking or financial industry or relevant experience required.
  
  
  

Relevant military experience is considered for veterans and transitioning service members.

OTHER SKILLS AND ABILITIES:

• Must be able to arrive at work on time, work on site and have regular work attendance
• Must be able to work cooperatively with other co-workers regardless of personality, presence or communication style
• Must be able to provide cordial customer service regardless of customer personality, presence or communication style
• Must be able to perform several tasks at once
• Must be able to work in a stressful atmosphere
• Must be able to rotate job tasks
• Must be able to occasionally work overtime
• Must be able to greet others cordially
• Must be able to coordinate multiple and changing priorities
• Must be able to verbally communicate with all other associates
• Must be able to operate telephone, scanner, copier and FAX machines
• Must be able to move from department, division, or bank to department, division or bank to attend meetings
• Must be able to operate personal computer keyboard in order to create reports, schedules and other appropriate documentation
  
  
  

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate is regularly required to stand, walk, sit, and to talk and hear. The associate must occasionally reach with hands and arms; stoop, kneel, or crouch.

The associate may occasionally be required to lift or move up to 25 pounds.

Specific vision abilities required by this job include close, distance and color vision and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Grade 13

Pay Range: $21.36 - $25.37 per hour