What are the responsibilities and job description for the IAS Servicing Specialist 2- Insurance position at Arvest Bank?
Pay is based on a number of factors including the successful candidate’s job-related knowledge and skills, qualifications, and prior experience. Arvest offers a comprehensive suite of benefits, including a full range of health and life, financial, and wellness benefits. For more information about benefits, please visit www.arvest.com/careers/benefits .
Position is Monday through Friday 8 am to 5 pm with ability to work additional hours as needed.
Location: 202 S Goad Springs St. Lowell, AR.
Summary:
SUMMARY: Under minimal direction of the IAS Supervisor, the IAS Servicing Specialist 2 will perform servicing functions that support the following teams: Flood, Collections, IRA, International Wires, and Participations. The IAS Servicing Specialist 2 will review and provide guidance on the more complex files and accounts. The incumbent must maintain a high level of accuracy and provide proactive communication and support to bank and shared services associates. A high degree of resourcefulness and accuracy is required in this position to ensure the bank does not incur financial losses.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Serve as a resource to bank associates regarding complex servicing questions related to regulatory laws (federal and state).
- Accurately analyze and process complex data from supporting departments in various system applications and ensure that the integrity and accuracy of information is maintained in accordance with applicable laws, regulations, and Arvest servicing guidelines.
- Serve as an escalation point for experience and/or input teams within the complex functional support area.
- Escalate high risk transactions and concerning trends information to management in a timely manner.
- Facilitate conversations with customers that are impacted by the functional support area to resolve complex servicing issues.
- Analyze incoming documents within complex functional support areas, and communicate with internal departments to clarify information for both accuracy and to ensure alignment with business needs.
- Adhere to compliance procedures and internal/operational risk controls in accordance with any and all applicable regulatory standards, requirements, and policies.
- Ensure duties are performed to align with department key performance indicators (KPI’s).
- Perform all duties within established department Service Level Agreements (SLAs).
- Understand and comply with bank policy, laws, regulations, and the bank's BSA/AML Program, as applicable to your job duties. This includes but is not limited to; complete compliance training and adhere to internal procedures and controls; report any known violations of compliance policy, laws, or regulations and report any suspicious customer and/or account activity.
TEAM ACCOUNTABILITIES:
- Support and uphold the Arvest Mission Statement.
- Uphold the Arvest Code of Ethics and ensure that confidential information is safeguarded.
- Maintain a high level of cooperation and rapport with all associates in order to ensure accurate and efficient operations and service.
- Formulate and communicate new ideas and suggestions that will improve profitability and efficiency for the company’s overall operation. Promote professionalism at all times.
Responsibilities:
QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE:
- High School Diploma or General Education Diploma (GED) required.
- 3 years of relevant experience required.
OTHER SKILLS AND ABILITIES:
- Must be able to arrive at work on time, work on site and have regular work attendance
- Must be able to work cooperatively with other co-workers regardless of personality, presence or communication style
- Must be able to provide cordial customer service regardless of customer personality, presence or communication style
- Must be able to perform several tasks at once
- Must be able to work in a stressful atmosphere
- Must be able to rotate job tasks
- Must be able to occasionally work overtime
- Must be able to greet others cordially
- Must be able to coordinate multiple and changing priorities
- Must be able to verbally communicate with all other associates
- Must be able to operate telephone, scanner, copier and FAX machines
- Must be able to move from department, division, or bank to department, division or bank to attend meetings
- Must be able to operate personal computer keyboard in order to create reports, schedules and other appropriate documentation
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
While performing the duties of this job, the associate is regularly required to stand, walk, sit, and to talk and hear. The associate must occasionally reach with hands and arms; stoop, kneel, or crouch.
The associate may occasionally be required to lift or move up to 25 pounds.
Specific vision abilities required by this job include close, distance and color vision and the ability to adjust focus.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Grade 13
Pay Range: $21.89 - $26.00 per hour
Salary : $22 - $26
