What are the responsibilities and job description for the Front Desk Supervisor position at Arya Hotel & Suites?
Company Description
Arya Hotel & Suites Coconut Grove is a hospitality company located at 2889 McFarlane Rd, Miami, Florida, United States. Situated in the popular Coconut Grove area, Arya Hotel & Suites provides top-notch accommodations and services to guests. The hotel aims to offer a comfortable and welcoming environment for both business and leisure travelers.
Role Description
This is a full-time on-site role for a Front Desk Supervisor at Arya Hotel & Suites, located in Miami, FL. The Front Desk Supervisor will oversee the daily operations of the front desk, ensuring efficient and professional service to guests. Responsibilities include managing front desk staff, handling guest inquiries and complaints, overseeing check-ins and check-outs, maintaining accurate records, and ensuring guest satisfaction. The role also involves monitoring staff performance, providing training, and maintaining a high standard of customer service.
Qualifications
- Supervisory Skills: Experience in managing and leading a team
- Customer Service, Customer Satisfaction: Strong focus on providing excellent customer service and ensuring guest satisfaction
- Receptionist Duties: Proficiency in handling front desk operations, check-ins, and check-outs
- Phone Etiquette: Professional and courteous phone handling skills
- Excellent communication and interpersonal skills
- Ability to work efficiently in a fast-paced environment
- Flexibility to work various shifts, including evenings, weekends, and holidays
- High school diploma or equivalent; further education in hospitality is a plus