What are the responsibilities and job description for the Hospitality Coordinator position at Arzola's Fajitas + Margaritas?
Your job title: Hospitality Coordinator
Where you will work: Front of House
Who’s the Boss: General Manager
Who are we?
Our mission at Arzola’s Fajitas Margaritas is to deliver Legendary Hospitality through fajitas and margaritas.
Our vision is to become the place our guests can’t wait to share with their friends and family. We consistently deliver a memorable experience built on Legendary Hospitality, with delicious food and drinks in a fun, neighborhood-focused atmosphere.
We value positivity, teamwork, proactiveness and ownership.
We share a common set of beliefs:
- We’re in the people business, not the restaurant business.
- A guest walking into our restaurant is like a guest walking into our home.
- Legendary Hospitality is a team sport.
Who are we looking for?
We are seeking dependable, team-oriented hospitality professionals - both in our kitchen and our dining room - who are driven to deliver our brand of Legendary Hospitality.
What will you do?
You will be a pivotal player in our team’s ability to deliver our promise of Legendary Hospitality to each and every guest that chooses to join us, whether in our home or in theirs. You will represent the first and last impression that our guests create around their experience with us, so your role is much more than just seating people and managing a waitlist. You will support our team by engaging guests in a way that is polite yet highly detailed, efficient yet authentically personable.
Essential Duties & Responsibilities
- Deliver our promise of Legendary Hospitality
- Warmly welcome guests to and from our restaurant; open doors, assist with coats, offer guidance
- Manage a wait list and monitor for accuracy; offer cocktails and drinks during the wait
- Greet and escort customers to their tables; recognize Queso Club Loyalty Members for their visit
- Escort guests to assigned tables
- Provide menus to guests along with introduction to server; identify and thank Queso Club Loyalty Members
- Answer phone calls, field questions, direct guests to online ordering, etc.
- Assist service staff as necessary
Requirements
- Team player with proven hospitality experience as a host or similar service professional
- High-level listening and communication skills supported by strong organizational and multitasking skills
- The ability to work in a fast-paced environment while standing/moving for several hours at a time
- Patience and cool-headedness
- Sales background is a plus
Compensation: Hourly
Compensation Range: Starting at $18/hr tips benefits (as outlined in Employee Handbook)
Job Types: Full-time, Part-time
Pay: From $18.00 per hour
Benefits:
- Employee discount
- Paid time off
Schedule:
- Day shift
- Night shift
- Weekends as needed
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Work Location: In person
Salary : $18
