Passenger Service Agent

We are seeking a dedicated and customer-focused Passenger Service Agent to join our team at ASAK Solutions. As a Passenger Service Agent, you will play a crucial role in providing excellent service to our airline passengers, ensuring a smooth and pleasant travel experience from check-in to boarding.

Key Responsibilities:

· Greet passengers upon arrival and assist with check-in processes, including verifying travel documents and issuing boarding passes.

· Provide information regarding flight schedules, gate assignments, and delays, ensuring that passengers are updated and informed.

· Assist passengers with baggage check-in and ensure compliance with baggage regulations.

· Address passenger inquiries and concerns, offering solutions to enhance their travel experience.

· Coordinate with ground staff, flight crews, and other airline departments to ensure a seamless operation.

· Handle special requests, such as assistance for passengers with disabilities or unaccompanied minors, while maintaining a high level of service.

· Manage any passenger-related issues, including rebooking flights due to cancellations or delays, with empathy and professionalism.

· Maintain a clean and organized service area, ensuring all necessary materials and information are readily available.

· Uphold company policies and safety regulations at all times.

Qualifications:

· High school diploma or equivalent; additional education in hospitality or customer service is a plus.

· Previous experience in customer service role, preferably in the travel or airline industry.

· Excellent communication and interpersonal skills.

· Ability to work in a fast-paced environment and handle stressful situations with poise.

· Ability to work flexible hours, including evenings, weekends, and holidays.

· Proficiency in using computer systems and technology for check-in and passenger management.

· Multilingual abilities are a plus.

· -This role may require standing for extended periods, lifting up to 50 lbs., and working outdoors in various weather conditions.

Skills:

· Strong problem-solving capabilities and attention to detail.

· Exceptional organizational skills and ability to manage multiple tasks.

· A friendly and approachable demeanor, promoting a positive atmosphere for passengers and team members.

Job Types: Full-time, Part-time

Pay: $21.00 - $21.50 per hour

Expected hours: 20 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 4 hour shift
• Evening shift
• Holidays
• Morning shift
• Night shift
• Split shift
• Weekends as needed

Work Location: In person

Salary : $21 - $22