What are the responsibilities and job description for the Communications Operator - Guest Services position at Asante Health System?
Communications Operator - Guest Services
Additional Position Details: FTE: 1.0 | Full Time | 2nd Shift - Swing / Schedule might vary some depending on coverage needed. Must be open to some changes as well as working some weekend shifts.
Salary: This position starts at $16.00 and up - with increase based on qualifications and years of relevant experience. Plus, you will earn extra shift differentials (extra pay) for swing, night, and weekend hours:
- $1.10 extra for working between 3:00pm - 11:00pm
- $1.95 extra for working between 11:01pm and 7:00am
- $0.94 extra for working weekends
Position Summary
The Communications Operator is responsible for operating the telephone communication center between the public and patients, physicians, and personnel. Typical duties may include answering a multi-line phone, taking messages and paging personnel, triaging emergency calls and routing them to appropriate personnel according to departmental and/or organizational policy. They may also monitor or operate other communication and emergency systems.
Position Qualifications
Education
- Associate's degree, preferred.
Experience
- Prior related experience (preferably switchboard/ communications operator experience) in a fast-paced, stressful environment (such as a large acute care facility, emergency services setting, etc.) is required.
Total Rewards Package
- Earn a competitive and progressive salary.
- Benefit from health plans that are focused on health and wellness including medical, dental, vision and wellness beginning within 30 days of hire.
- Plan for your future with a retirement package that includes up to 6% employer contribution.
- Experience a healthy work-life balance with our generous earned time off (ETO).
- Continue to enhance your education through our tuition reimbursement and tuition repayment plans.
At Asante, we are guided by our values below. Explore Asante more by visiting www.asante.org/careers
Excellence - Respect - Honesty - Service - Teamwork
Asante is an equal opportunity employer. We are committed to employ and advance in employment women, minorities, qualified individuals with disabilities and protected veterans.
Salary : $16
