What are the responsibilities and job description for the Patient Access Rep Outpatient (Patient Registration) position at Asante Health System?
Patient Access Rep Outpatient (Patient Registration)
Additional Position Details: FTE: 0.900000 | Full Time | 36 hours per week | Primarily Mon - Fri / 8AM - 5PM
For this role, we will consider candidates at either the Patient Access Rep 1 or Patient Access Rep 2 levels for this position. Requirements for each level noted below. Salary is based on years of relevant experience and level of position.
Position Summary
The Patient Access Representative (PAR) provides customer-service coverage in centralized registration areas such as front office, outpatient, inpatient, and emergency department locations of Asante and assumes the responsibility for successful financial outcomes of all patient services. In this role, the Patient Access Rep is also responsible for thoroughly and accurately describing the various compliance and regulatory documents that Asante is required to present to patients - while always maintaining patient relations, customer satisfaction, and Asante's financial solvency.
Under the general supervision of the Patient Access Supervisor, the Patient Access Rep performs imperative duties, including but not limited to:
- Appointment scheduling
- Registration and insurance verification
- Telephone coverage and data entry
- Filing protected health information (PHI)
- Patient referrals and point-of-service collections
Qualifications
Required experience for the Patient Access Rep 1 level:
- Previous patient registration experience - OR - related customer service, administrative, and/or data entry experience.
Required experience for the Patient Access Rep 2 level:
- Minimum 1 year of experience with 2080 fulfilled hours in Patient Access Rep level 1 role or equivalent.
Preferred Certifications
- Certified Healthcare Access Associate through the National Association of Healthcare Access Management is preferred for both levels.
Total Rewards Package
- Earn a competitive and progressive salary.
- Benefit from health plans that are focused on health and wellness including medical, dental, vision and wellness beginning within 30 days of hire.
- Plan for your future with a retirement package that includes up to 6% employer contribution.
- Experience a healthy work-life balance with our generous earned time off (ETO).
- Continue to enhance your education through our tuition reimbursement and tuition repayment plans.
- On-call employees may receive an additional 15% for flexibility.
At Asante, we are guided by our values below. Explore Asante more by visiting www.asante.org/careers
Excellence - Respect - Honesty - Service - Teamwork
Asante is an equal opportunity employer. We are committed to employ and advance in employment women, minorities, qualified individuals with disabilities and protected veterans.
