What are the responsibilities and job description for the Patient Service Rep 1 APP (Fam Med-Ashland Main) position at Asante Health System?
Patient Service Rep 1 APP (Fam Med-Ashland Main)
Additional Position Details: FTE: 1.000000 | Full Time | Primarily Mon - Fri / 8AM - 5PM
Why Asante
Asante is more than a great hospital system in an amazing location. We are a community of passionate providers and service-focused caregivers who collaborate to deliver amazing patient outcomes; a place where titles don't matter as much as your creativity, drive, and passion. Our culture, values and people create an environment of sustained medical excellence.
Asante Physician Partners (APP) is a group of top medical professionals working together to provide comprehensive, readily accessible care to patients in Southern Oregon. We collaborate with other healthcare professionals throughout Southern Oregon and Northern California to offer you a full spectrum of quality care close to home, supported by Asante's full range of services and hospitals.
Position Summary
The Patient Services Representative 1 (PSR), under general supervision, is a multi-tasking position performing a variety of support functions for medical clinics. Duties may include all or part of the following: greeting and directing patients and visitors, telephone management, scheduling, registration, copay collections, time of service account management, charge entry, appropriate cash and end-of-day closure procedures.
The PSR ensures all provider schedules are appropriately populated, telephones are responded to according to established protocols, and complete registration information is captured prior to, or during each patient visit. In this role, the PSR will perform appropriate and timely charge entry for all patients' visits, manage cash drawers according to established protocols, post cash to patient's accounts, and manage patient responsible account balances at the time of service. Collaborative interaction with patients, physicians, other staff members and management, patient satisfaction and accurate processing of all front-end functions are integral to the success of this position.
Qualifications
- Previous clerical, administrative, healthcare, or customer service experience, or equivalent education, is required
Required Skills
- Must demonstrate the ability to interact with personnel of all levels within the organization and work within a multi-disciplinary team environment
- Ability to communicate effectively with internal and external clients, possessing strong customer service skills
- Demonstrate excellent interpersonal skills, strong customer orientation and an outgoing, pleasant demeanor
- Ability to work independently, demonstrate teamwork to ensure a highly effective team, organize and implement assigned tasks
- Flexibility schedule to meet department needs for coverage
What We Offer for Full and Part-Time Positions
- Competitive starting wage
- Comprehensive benefits including medical, dental, vision, and wellness
- Excellent retirement package with up to 6% employer contribution
- Generous Earned Time Off
- Tuition reimbursement after one year of service
About Asante and Southern Oregon
Asante is a local, community owned and governed, not-for-profit organization that provides comprehensive health care services to more than 550,000 people in a nine-county area of Southern Oregon and Northern California. It includes Asante Ashland Community Hospital in Ashland, Asante Rogue Regional Medical Center in Medford, Asante Three Rivers Medical Center in Grants Pass, Asante Physician Partners throughout the Rogue Valley, and additional health care partnerships. Virtually all medical specialties and services are represented within an organization dedicated to providing exceptional care. With over 5,000 employees, Asante's entities offer outstanding opportunities for career advancement and professional growth. At Asante your work positively impacts your family, friends, neighbors and the community. Experience the difference in how you work, how you live and how you connect.
At Asante we are defined by our values - traits that guide us as we serve patients and the community:
Excellence - Respect - Honesty - Service - Teamwork
Asante is an equal opportunity employer. We are committed to employ and advance in employment women, minorities, qualified individuals with disabilities and protected veterans.
