What are the responsibilities and job description for the Patient Service Rep 1 APP (Fam Med-Ashland Main) position at Asante?
Additional Position Details: FTE: 1.000000 | Full Time | Primarily Monday-Friday 0800-1700 (8am-5pm)
Why Asante
Asante is more than a great hospital system in an amazing location. We are a community of passionate providers and service-focused caregivers who collaborate to deliver amazing patient outcomes; a place where titles don’t matter as much as your creativity, drive, and passion. Our culture, values and people create an environment of sustained medical excellence.
Asante Physician Partners (APP ) is a group of top medical professionals working together to provide comprehensive, readily accessible care to patients in Southern Oregon. We collaborate with other healthcare professionals throughout Southern Oregon and Northern California to offer you a full spectrum of quality care close to home, supported by Asante’s full range of services and hospitals.
Position Summary
The Patient Services Representative 1 (PSR) , under general supervision, is a multi-tasking position performing a variety of support functions for medical clinics. Duties may include all or part of the following: greeting and directing patients and visitors, telephone management, scheduling, registration, copay collections, time of service account management, charge entry, appropriate cash and end-of-day closure procedures.
The PSR ensures all provider schedules are appropriately populated, telephones are responded to according to established protocols, and complete registration information is captured prior to, or during each patient visit. In this role, the PSR will perform appropriate and timely charge entry for all patients’ visits, manage cash drawers according to established protocols, post cash to patient’s accounts, and manage patient responsible account balances at the time of service. Collaborative interaction with patients, physicians, other staff members and management, patient satisfaction and accurate processing of all front-end functions are integral to the success of this position.
Qualifications
- Previous clerical, administrative, healthcare, or customer service experience, or equivalent education, is required
Required Skills
- Must demonstrate the ability to interact with personnel of all levels within the organization and work within a multi-disciplinary team environment
- Ability to communicate effectively with internal and external clients, possessing strong customer service skills
- Demonstrate excellent interpersonal skills, strong customer orientation and an outgoing, pleasant demeanor
- Ability to work independently, demonstrate teamwork to ensure a highly effective team, organize and implement assigned tasks
- Flexibility schedule to meet department needs for coverage
Total Rewards Package
- Earn a competitive and progressive salary.
- Benefit from health plans that focus on health and wellness including medical, dental, vision and wellness beginning within 30 days of hire.
- Plan for your future with a retirement package that includes up to 6% employer contribution.
- Experience a healthy work-life balance with our generous earned time off (ETO).
- Continue to enhance your education through our tuition reimbursement and tuition repayment plans.
Explore Asante more by visiting www.asante.org/careers
At Asante we believe that we are defined by our values – the traits that guide us as we serve patients and the community:
Excellence – Respect – Honesty – Service – Teamwork
Asante is an equal opportunity employer. We are committed to employ and advance in employment women, minorities, qualified individuals with disabilities and protected veterans.
