What are the responsibilities and job description for the Claims Assistant position at ASB Resources?
Job Description
Job Description
Job Summary :
The Claim Assistant, under close supervision, performs customer service and / or claims processing functions.
This role reports to an Operations Supervisor or to Claims Team Leader. There are no positions reporting into this position.
Job Responsibilities :
Duties may include, but are not limited to :
Assign and Register New Claims Answer Incoming Customer Service Call
Receive new losses and verifies accuracy of information via coverage.
Register new loss information on system.
Perform all file updates on system as directed by claim reps / team leader.
Register loss payments on system.
Provide customer service to agents, insureds, clients, and other customers.
Prepare all loss registration forms.
Skills :
Strong customer orientation and experience supporting customer needs. 1-2 years of customer service
Professional written and oral communication skills to effectively provide service to internal and external customers. Candidates must be able to format their own professional email responses
Organizational skills and simple adding and subtracting
Experience with computer systems experience and experience in an automated environment. Chubb managers will train in our systems, so at least have a basic working knowledge of windows
Keyboarding and data entry skills.
Works well within a team environment; focus on self-development.
Committed to high standards of behavior and performance.
Education / Experience :
High School Diploma
Verbal and written communication proficiency
1-year previous claims processing experience.
