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Help Desk

ASB Resources
Trenton, NJ Full Time
POSTED ON 1/17/2025
AVAILABLE BEFORE 4/16/2025

Location : Trenton, NJ

Provides technical assistance to other data processing personnel on problems dealing with operating systems, computers, utility programs, system control parameter.

Oversees timely delivery of quality technical support to internal and external customers.

This individual will be supporting the helpdesk. Oversees timely delivery of quality technical support to internal and external customers. Manages help desk personnel and develops policies and procedures governing how to troubleshoot IT issues, including identification, documentation, distribution and resolution. May assess new products or services and suggest enhancements to senior management. Relies on extensive knowledge and professional discretion to achieve goals. Significant ingenuity and flexibility is expected

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