What are the responsibilities and job description for the Service Desk/Technical Support Specialist position at ASB Resources?
We are always looking for professionals who share our passion for the law and commitment to total client satisfaction. The company has approximately 235 lawyers, with offices in Albany, N.Y.; Hackensack, N.J.; Jacksonville, F.L.; New York City; Poughkeepsie, N.Y.; and Uniondale, N.Y. The firm actively encourages equal opportunity and diversity, through mentoring, training, professional development, and public service programs.
The firm offers competitive salaries in addition to a comprehensive benefits plan which includes medical and dental insurance, group term life insurance, accidental death and dismemberment insurance, long-term disability insurance, optional term life insurance, flexible spending accounts, Aflac, 401(k), paid time off, referral bonuses and paid holidays.
Qualified candidates should have a helpdesk / systems / technical support background and the ability to work in a fast-paced environment. EOE.
Responsibilities Include but not Limited to :
- Provide support to deal with and respond to end user technical problems and follow through to resolution.
- Responsible for hardware support, software support, assisting with deployment / imaging and user configurations, onboarding / offboarding users, equipment moves and installations, mobile device support, as well as setting up audio / video meetings in conference rooms.
- Participate in internal projects as assigned.
Position Requirements :
Hybrid Hours :
Monday-Friday, 9 : 30am-5 : 30pm
Minimum 3 days a week in office
2 days a week remotely
Rotating On-Call Schedule
