What are the responsibilities and job description for the Small Business Underwriting Service Associate position at ASB Resources?
Description External
Position Summary
Small Commercial Insurance (SCI) leverages superior underwriting expertise and world-renowned claims, account services, and financial strength to offer solutions for small businesses. Ideal candidate must be highly motivated to succeed and have a strong desire to learn with a willingness to embrace change. This position is responsible for supporting the underwriting process for our online platforms for multiple lines of business which include but are not limited to : BOP, Commercial Auto, Workers Compensation and Umbrella. This is not a work from home position.
Major Duties & Responsibilities :
Underwriting service responsibilities includes endorsement requests, BORs, auto line rating processes, Work Comp CRIT management, rewrites, cancellations and billing discrepancy resolution.
Adherence to underwriting authority, compliance and regulations, business strategies and corporate standards.
Daily workload management of our Small Commercial Inventory Management systems and UW Service mailbox to meet Service Level Agreements with underwriters and agents.
Build and maintain a result oriented relationship with the underwriters to drive overall results including profitability, growth and retention.
Knowledge, Skills and Abilities :
Knowledge and understanding of Commercial Property and Casualty insurance principles and practices.
Excellent computer skills Microsoft Office Suite with emphasis on Microsoft Excel, Word and Outlook.
Exceptional understanding of principles and processes for providing excellent customer service. This includes meeting established time and quality standards ensuring customer satisfaction.
Capability act both independently and within a team / group environment.
Outstanding attention to detail and organizational skills.
Proven analytical skills including the ability to identify and report problems or errors while working with significant amounts of detailed information.
Strong interpersonal and communication skills and ability to establish and maintain effective working relations with internal and external people in a multi-cultural environment.
Strong decision-making skills, capable of analyzing complex situations and making effective choices aligned with organizational goals.
Education and Experience
High School Diploma
College Credits or Insurance Certifications, preferred
