What are the responsibilities and job description for the Customer Relations Manager - Koons Buick GMC Woodbridge position at Asbury Automotive Group?
Customer Relations Manager - Koons Buick GMC Woodbridge
Woodbridge, VA 22191, USA Req #6045 Monday, February 3, 2025
About Asbury
Koons Automotive Group is part of Asbury Automotive Group (NYSE : ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture which is grounded in our North Star and Compass and powered by our DRIVE values, focuses on the vision of becoming the Most Guest Centric Automotive Retailer. At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as one of the best places to work by both Newsweek and US News & World report.
Do you have a passion for developing talent, providing exceptional guest experiences, and being an innovator in the automotive industry? As an Asbury Automotive Group Customer Relations Manager, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for strong, energetic, people-focused Customer Relations Manager who will help us redefine the car-buying experience. Does this sound like you? Apply now!
The Customer Relations Manager will serve as a liaison between the dealership and its customers to ensure high ranking on manufacturer surveys. Work with department managers to develop and administer customer relations program designed to build and retain a loyal customer base for both sales and service.
- Maintain a case history file of all customer complaints and problems, documented with customer’s name, type of vehicle, date of contact, nature of problem, personnel involved, and detailed description of resolution
- Work with salespeople to ensure that post-sale customer contacts are made within 48 hours of delivery and that updated files are kept on all customers
- Follow up with all sales and warranty customers within 48 hours to ensure customer satisfaction
- Assist in resolving customer complaints, and coordinates factory assistance when all dealership resources have been exhausted
- Conduct training for sales and service personnel on proper client handling, telephone etiquette, deliveries, and follow-up
- Assist in the delivery of new and used vehicles, ensuring that each customer is informed of his / her warranty details, maintenance schedule, and proper use of the vehicle’s features, particularly those related to safety
- Maintain a professional appearance
- Must have excellent communication and customer service skills
- Strong organizational skills and attention to detail
- Adhere to all company policies and procedures, and help monitor processes for compliance
- Must be at least eighteen years of age
- Associates or Bachelors Degree is a plus
- Prior customer service inbound and outbound call experience preferred
- Must be able to pass pre-employment screens (background and drug test)
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INDKOONS
Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, citizenship, age, disability, pregnancy, sexual orientation, gender identity, military leave or veteran status, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace. We are a Drug-Free workplace. Upon hire, you will be asked to complete a Pre-Employment Drug Screen, and Criminal Background Check. Complying with a background check will not automatically disqualify a candidate from employment. We participate in E-Verify.
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