What are the responsibilities and job description for the Guest Experience Specialist position at Asbury Automotive Group?
Overview
Our Guest Experience Center is now hiring experienced sales candidates to join our team! Apply now!
**Weekly Payroll - Great Benefits - Advancement Opportunities**
Paid training at $15/hr, base hourly pay plus commission after!
Benefits
Pay and Benefits:
- Weekly pay
- 3 weeks paid training
- Base hourly pay plus commission
- 401k with company match
- Up to 8 weeks paid pregnancy leave (disability)
Responsibilities and Qualifications
As a Guest Experience Specialist, you will have the opportunity to make a positive impact on our business and in the lives of team members and Guest. The Guest Experience Specialist is responsible for assisting our Guest with the scheduling and/or purchasing of their vehicle via phone, Internet, chat and or text message. The Guest Experience Specialist isresponsible for providing all necessary vehicle information to the Guest, throughout the inquiry and purchase process, in a Genuinely Caring, Professional and Thorough way.
Responsibilities
- Answer all calls in a prompt, professional and courteous manner
- Use call guide to collect all pertinent Guest information and document in the CRM accordingly
- Contact and communicate with Guest to identify automotive needs
- Document all notes and appointments thoroughly in the ILM and CRM
- Complete work plans on a daily basis
- Any additional tasks requested by team leads or managers
Qualifications
- The ability and desire to work in a fast-paced, dynamic open office environment
- High energy and a positive attitude are required
- Ability to multi-task, prioritize, and manage time effectively is required
- Excellent Guest service skills and the motivation to be successful is required
- Strong computer & phone skills
- Minimum typing 35-40 words per minute at minimum
- Self-starter, manages time and conditions
- Good interpersonal skills and ability to work successfully in a team environment
- Must be at least eighteen years of age
- Must have a valid driver's license
- Must be able to pass pre-employment screens (background and drug test)
