What are the responsibilities and job description for the Service Director - Mike Shaw Subaru 104th position at Asbury?
About Asbury
Mike Shaw is part of Asbury Automotive Group (NYSE: ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture which is grounded in our North Star and Compass and powered by our DRIVE values, focuses on the vision of becoming the Most Guest Centric Automotive Retailer. At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as one of the best places to work by both Newsweek and US News & World report.
Join a Winning Team at Mike Shaw Subaru 104th
A True CAREER Opportunity with Extensive Advancement Potential!!
Compensation: $175,000 - $275,000 / Annually (Compensation can and will be based on Performance and Experience)
Mike Shaw Subaru, a subsidiary of Asbury Automotive Group—a Fortune 500 Automotive retailer with over 170 locations with 31 brands across 15 states! —is a high-volume location featuring updated facilities and two service shops! We are seeking TOP PERFORMERS with a history of high-volume Lexus, Toyota, or Subaru Experience. We strive to be the most Guest-Centric Automotive Retailer, so a store history of top-of-the-industry guest satisfaction scores are required. This position is only available due to the career advancement of the previous Service Manager. This is a top-tier Subaru store in one of the best Subaru markets in the country. Mike Shaw Subaru offers the chance to work in an exceptional environment while enjoying world-class outdoor activities with over 300 days of sunlight per year.
If you're looking for an opportunity to grow, be appreciated, and make a difference, your search is over! We have a proven history of promoting from within and developing talent.
Company Benefits:Pay and Recognition:
The primary responsibility of the Service Director is to oversee the service department and drive operational success; technicians, service advisors, service call center, lot attendants, detailers and shuttle driver, etc.
INDMANAGER
Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace.
Mike Shaw is part of Asbury Automotive Group (NYSE: ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture which is grounded in our North Star and Compass and powered by our DRIVE values, focuses on the vision of becoming the Most Guest Centric Automotive Retailer. At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as one of the best places to work by both Newsweek and US News & World report.
Join a Winning Team at Mike Shaw Subaru 104th
A True CAREER Opportunity with Extensive Advancement Potential!!
Compensation: $175,000 - $275,000 / Annually (Compensation can and will be based on Performance and Experience)
Mike Shaw Subaru, a subsidiary of Asbury Automotive Group—a Fortune 500 Automotive retailer with over 170 locations with 31 brands across 15 states! —is a high-volume location featuring updated facilities and two service shops! We are seeking TOP PERFORMERS with a history of high-volume Lexus, Toyota, or Subaru Experience. We strive to be the most Guest-Centric Automotive Retailer, so a store history of top-of-the-industry guest satisfaction scores are required. This position is only available due to the career advancement of the previous Service Manager. This is a top-tier Subaru store in one of the best Subaru markets in the country. Mike Shaw Subaru offers the chance to work in an exceptional environment while enjoying world-class outdoor activities with over 300 days of sunlight per year.
If you're looking for an opportunity to grow, be appreciated, and make a difference, your search is over! We have a proven history of promoting from within and developing talent.
Company Benefits:Pay and Recognition:
- Weekly Pay
- Paid holidays & paid time off
- Deferred Holiday Pay Match
- Paid training
- Stock Awards (select management and front-line team member’s eligible
- Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
- Up to 12 weeks paid pregnancy leave (disability leave)
- Paid Parental Leave
- Health savings
- Flex spending accounts (tax free)
- Short-term and Long-term disability plans
- Life Insurance (Whole Life and Term)
- 401k with company match
- Digital career path tool to assist with career development
- Continuous training through Asbury's Internal Learning Management System
- Student loan relief resources
- Employee assistance program
- Employee discounts on parts and service repairs
- Scholarship awards
- Opportunities to join our community service initiatives, which include paid volunteer hours
- Aggressive Employee referral program with bonus opportunities
The primary responsibility of the Service Director is to oversee the service department and drive operational success; technicians, service advisors, service call center, lot attendants, detailers and shuttle driver, etc.
- Manage employee schedules and pay plans
- Forecast goals and objectives for the department and strive to meet them
- Work with the Parts Manager to ensure a timely turnaround of parts needed for internal jobs
- Work with shop foreman to ensure customers vehicles are serviced properly and in a timely manner
- Attend manager meetings and conduct service department meetings
- Prepare and administer an annual operating budget for the service department
- Maintain Asbury’s specified service customer pay gross profit growth
- Maintain technician proficiency as specified by Asbury standards
- Partner with technical schools to recruit technicians
- Partner with OEM and other third-party vendors
- Handle and resolve customer complaints
- Motivate, train, develop and reward employees
- Communicate with customers about maintenance and service work needed effectively
- Continuing to maintain Asbury's value, quality, and integrity
- Provide and maintain a safe workplace and environment for employees and customers
- Other duties to be determined by management
- Strong customer service skills are a must
- Must be able to manage a team, motivate and develop
- Experience with CDK or other automotive software required
- Strong technical aptitude is required
- Proven track record to grow the fixed operation business through excellent CSI, advertising, managing utilization and proficiency of the shop
- Must have 3 years as an automotive Service Writer/Service Assistant Manager
- Previous automotive Service Management experience is required
- Must be able to manage in a fast-paced work environment
- Must be able to pass pre-employment screens (background & drug test)
INDMANAGER
Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace.
Salary : $175,000 - $275,000