What are the responsibilities and job description for the Contact Center Agent position at ASC?
Below is the summary of the position:
Job Title: Contact Center Specialist
Location: Pittsburgh, PA Hybrid
Duration: 3 months Temp to hire
Pay Rate: $20.00 Hr on W2
Description:
Temp to Perm Contact Center Roles:
Primary responsibilities include
Our best colleagues have a customer-first mentality when answering inquiries by phone. As part of our dedicated team, youll create positive interactions with our customers every day, whether thats delivering a memorable service experience, or helping to problem-solve an issue - theyll want to tell friends or family about the service they received as a customer. As a Contact Center Specialist you will:
Field a variety of incoming customer calls to deliver high-quality solutions for our customers. Depending on the customer need, calls can be lengthy and occur back-to-back. Youll have scheduled breaks throughout your day.
Help customers improve their banking experience and build customer relationships by recommending products and services that meet their banking needs.
Receive extensive paid training to build your expertise and prepare you to handle customer inquiries of increasing complexity.
What you'll get
Meaningful work & relationships Feel satisfaction and pride in producing high-quality support for our customers. Experience supportive leadership and a team that has your back to foster a sense of camaraderie. Our Contact Center colleagues are regularly celebrated, and its common for colleagues who go above and beyond for customers, or one another, to receive Credo Awards. This monetary reward has points that never expire and can be redeemed for brand-name products and gift cards in our online store.
Commitment to community Give back with 4 hours of paid time off annually for volunteering, separate from regular PTO, and have your donations to eligible 501(c)(3) organizations matched, up to $1,000 annually.
Career opportunities, reward, and upskilling Many promotional roles throughout the Contact Center are hired from within the team. See your hard work rewarded with opportunities to grow your career through training, coaching, career planning and development resources that enable you to branch off in any direction your talents and interests take you.
Exceptional benefits Receive comprehensive health care coverage, including medical, dental and vision plans, a 401K with corporate match, tuition assistance, mental health and wellbeing programs, discounts on student loan refinancing, and more.
Qualifications, Education, Certifications and/or Other Professional Credentials
High School degree or equivalent
Minimum 1 year of exceptional performance in a customer-facing role
Computer proficiency
Strong verbal communication skills
Positive and customer-focused mindset
Strong listening and problem solving abilities
Superior interpersonal skills with the ability to navigate through difficult situations
Ability to multi-task in a fast-paced environment
Detail-oriented with a strong sense of urgency.
Hours per Week: 40
Work Schedule: Various 1st and 2nd Shift Schedules. All shifts will include working 1 weekend day
Must have ability to work holidays
Position will sit in Johnston RI or Pittsburgh, PA.
All expected to be in office Mondays and Tuesdays.
Persona **
Flexible - works 4 days or less in the office
Job Types: Full-time, Contract
Pay: $15.00 - $20.00 per hour
Expected hours: 40 per week
Shift:
- Day shift
- Morning shift
Ability to Commute:
- East Pittsburgh, PA 15112 (Preferred)
Ability to Relocate:
- East Pittsburgh, PA 15112: Relocate before starting work (Preferred)
Work Location: In person
