What are the responsibilities and job description for the Service Desk Analyst position at ASC?
Remote role but candidate shoud be onsite in Phoenix, AZ when required.
Basic knowledge of goods and services procurement Listen and understand information and ideas presented through spoken words and sentences Read and understand information and ideas presented in writing Communicate information and ideas in speaking so others will understand Tell when something is wrong or likely to go wrong; it does not involve solving the problems, only recognizing there is a problem Speak clearly so others can understand you Communicate information and ideas in writing so others will understand Apply general rues to specific problems to produce answers that make sense
Skills Preferred: Teaching others Determining causes of operating errors and deciding how to correct Written and verbal communication Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
Experience Required: Understanding the fundamentals of eProcurement system(s). Technical support via telephone and e-mail, such as responding to user questions, diagnosing technical problems on the system side and documenting user contacts in an issue tracking system.
Experience Preferred: 2 years experience in an administrative or similar staff support function.
Education Required: GED. High school diploma and or 2 years progressive experience in information technology & Technical support via telephone.
Education Preferred: 2 years experience in an administrative or similar staff support function. Associate's degree from an accredited university with an emphasis on computer business applications or a related business field ,or 2 years progressive experience in information technology.
Job Types: Full-time, Contract
Pay: $20.00 - $25.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Experience:
- information technology & Technical support via telephone: 2 years (Preferred)
Work Location: In person
Salary : $20 - $25
