What are the responsibilities and job description for the Lead Specimen Processor position at Ascend Clinical?
Lead Specimen Processor
Location: Sunnyvale, CA
Why Ascend?
Come work for a company that is transforming the industry!
We are Eurofins Ascend Clinical, LLC., one of the highest volume clinical laboratories in the United States. With the use of the most advanced tools and technology, we process millions of tests each month. For over 30 years, we have been delivering industry-leading service and excellence in testing. At Ascend, we are relentless about innovation and growing to pioneer the future of clinical and environmental laboratory testing.
Ascend is unlike most companies, offering the discipline of a healthcare leader and the mentality of a tech startup. As a company that is on the leading edge, we are seeking individuals with a similar mindset who enjoy a dynamic, fast-paced environment.
Job Summary
This role will be in conjunction with our Eurofins sister company. The Lead Specimen Processor will provide the additional oversight required for staff training, handling of Clinical Affairs, R&D, and problem (TIQ) specimens. This role leads the Specimen Processing and Referral Department. Functions as the major communication link with the Customer Care unit, analytical processing departments and reference laboratories. Distributes the work to the technical areas of the laboratory. Other duties may be assigned.
Responsibilities:
- Manager daily operations within the Specimen Processing and Referral Department, ensuring seamless execution of processes and timely delivery of results and error resolution
- Oversee multiple functions in specimen processing, referrals, test inquiries, aliquoting issues and fosters a collaborative environment that encourages employee involvement and growth
- Implement, modify and drive Standard Operating Procedures (SOPs), Business process improvement, Special Projects, and initiative according to company guidelines, driving continuous improvement and excellence
- Handle/resolve ‘LabOps’ tests
- Oversee TIQ specimen handling and resolution
- TNP tests for STAB, QNS and incorrect sample TIQs
- Oversee Add-on request processing
- Train and support staff throughout daily operations
- Demonstrates and conveys a thorough understanding of how all the functions in Specimen Processing work together during training session
- Demonstrates and conveys a thorough understanding of how Specimen Processing impacts the testing laboratory during training sessions
- Ensure all training and competency documents are complete and up to date and might be called upon to answer questions during an inspection
- Perform all routine functions of the department
- Demonstrates proficiency and understanding of all job duties and SOP’s related to the Specimen Processing Department
- Assist Supervisor/Manager in review of QC records and development, tracking and display of QA metrics.
- Responsible for providing Supervisors with appropriate feedback when problems arise including progress reports on all new employees
- Ensure direct communication with QA department to ensure all CAP and CLIA regulations are followed and documented accordingly
- May conduct process and compliance audits as needed
- Responsible for maintaining a written training program and developing training as needed
- Called upon occasionally to attend additional meetings and training sessions as needed by department leadership
- Completes all required written documentation, legibly, and within the assigned timeframe
Qualifications:
- Bachelor’s degree
- Strong attention to detail
- Ability to accurately follow protocols and compliance guidelines
- Excellent communication and problem-solving skills
- Must demonstrate flexibility in adapting to process changes
- Demonstrated proficiency in 1st Pass accessioning (productivity and accuracy).
- Ability to accurately follow and remember written instructions
- Ability to type 55 WPM
- Computer literacy and typing accuracy
- Ability to communicate and work effectively with a team
- Ability to change and move in a fast-paced environment
- Willingness to work on automated and manual platforms
- Willingness to work with potentially infectious human blood and bodily fluids
- Ability to apply learned concepts to troubleshoot novel situations
- Initiative to always prioritize patient care
- Reliable and punctual
- Strong problem-solving skills
- Keep an organized and clean shared workspace
- Able to work independently under general supervision
Compensation:
- $24-28/hr
- Compensation may vary for different individuals in the same role based on several factors, including but not limited to individual competencies, education/professional certifications, experience and performance in the role
Benefits:
As a Eurofins employee, you will become part of a company that has received national recognition as a great place to work. We offer excellent full-time benefits including comprehensive medical coverage, life and disability insurance, 401(k) with company match, paid holidays and vacation, personal days, and dental and vision options.
Ascend is an Equal Opportunity Employer - M/F/Disabled/Veteran
Eurofins is committed to promoting an equal employment opportunity workplace environment and is an equal opportunity employer. It is the policy of the company that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, citizenship, pregnancy, genetic information (GINA), disability, military and/or veteran status, and/or any other status protected by applicable Federal, state, or local law. The company’s policy is to recruit, hire, train, promote and administer all employment-related matters on the basis of an individual's qualifications, abilities and efforts without regard to protected status.
Salary : $24 - $28
