What are the responsibilities and job description for the Desktop Support Technician position at Ascend IT?
Networking, Technologies & Support (NTS) is seeking a Desktop/PC Tech. with 1-3 years of experience to provide day-to-day technical support for our client, a large medical university. This role will support PCs and peripherals, which include planning, developing, installing, configuring, maintaining, supporting, and optimizing hardware, software, and communication platforms.
Responsibilities Include:
- Respond to requests for technical assistance via phone or electronically (tickets).
- Educate end-users on how to resolve various hardware and software problems.
- Diagnose and resolve technical hardware and software issues.
- Track and route problems and requests and document resolutions.
- Stay current with system information, changes, and updates.
- Setup new user hardware/ software.
- Maintain hardware and software inventory.
- Clone computer using imaging software; maintain clone images.
- Provide technical assistance for all printers and scanners.
- Provide technical assistance to users for network, VPN, web-based portal and wireless issues.
- Escalate incidents to IT Network Administrators, Business Analysts or Developers when appropriate.
Skills Required:
- CompTIA A (preferred)
- 1 – 3 years’ experience supporting Windows7/Win10/365 desktop/laptop PCs.
- Experience troubleshooting hardware issues and replacing hardware on both desktop and laptop PCs.
- Experience installing software, patches, updates on Desktops, Laptops, Servers
- Experience troubleshooting basic network, software, printing problems.
- Customer Service Experience a must!
Job Type: Full-time
Pay: $17.00 - $19.00 per hour plus shift differential
Benefits: Start on Day 91 of employment
Schedule: M-F 3:30pm-12am
NTS is a drug-free workplace.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Job Type: Full-time
Pay: $17.00 - $19.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
Schedule:
- 8 hour shift
- Evening shift
- Monday to Friday
Work Location: In person
Salary : $17 - $19
