What are the responsibilities and job description for the Service Desk Analyst position at Ascend IT?
Job Overview
We are seeking a dedicated and knowledgeable Technical Support Specialist to join our dynamic team. In this role, you will be responsible for providing exceptional IT support to our clients and internal teams, ensuring that all technical issues are resolved efficiently. The ideal candidate will possess a strong understanding of computer hardware, networking concepts, and various software applications. You will play a crucial role in maintaining the smooth operation of our systems and supporting users with their technical needs.
Responsibilities
- Provide first-level support for IT-related issues via phone, email, and in-person.
- Analyze and troubleshoot problems related to DNS, TCP/IP, and network connectivity.
- Assist users with software applications including Office Suite and ServiceNow.
- Support mobile devices and ensure proper configuration for user access.
- Document issues and resolutions in Jira to maintain accurate records of support requests.
- Collaborate with other IT team members to resolve complex technical challenges.
- Maintain knowledge of current technologies and best practices in IT support.
- Conduct hardware diagnostics and repairs as necessary on Windows Server environments.
Qualifications
- Proven experience in an IT support role or similar position.
- Strong understanding of computer hardware components and troubleshooting techniques.
- Familiarity with DNS, TCP/IP networking concepts, and mobile device management.
- Proficient in using ticketing systems such as Jira or ServiceNow for issue tracking.
- Excellent analytical skills with the ability to diagnose technical problems effectively.
- Strong communication skills to convey technical information clearly to non-technical users.
- Ability to work independently as well as collaboratively within a team environment.
- A passion for technology and a commitment to providing outstanding customer service.
Join us in delivering top-notch technical support while growing your career in a fast-paced environment!
Job Type: Full-time
Pay: $24.66 - $28.30 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
Salary : $25 - $28
