What are the responsibilities and job description for the Student Success Coach position at Ascend Learning Career Opportunities?
We Impact Lives Through Purpose-Driven Work in A People First Culture
Ascend Learning is the connection between a powerful portfolio of brands serving students, educators, and employers with outcomes-based, data driven solutions across the lifecycle of learning.
Our values-driven culture unifies our teams and inspires a mindset of action, innovation, and collaboration, with a relentless focus on customers.
We're always looking for talented, passionate professionals to join us in our mission to help change lives. If this sounds like an environment where you'd thrive, read on to learn more.
For over 35 years, National Academy of Sports Medicine® (NASM®) has set the standard in fitness education with best-in-class evidence-based programs. We have educated over 1.4 million fitness professionals in over 100 countries, creating a global space for optimal well-being and fitness. From personal training to nutrition coaching, wellness to sports performance, NASM trainers and specialists work at every level to help all clients set and reach their own unique goals.
WHAT YOU'LL DO
The NASM Student Success Coach supports the customer experience to improve engagement, satisfaction, and program completion rates.
WHERE YOU’LL WORK
This position will work hybrid out of the Gilbert, AZ office.
HOW YOU’LL SPEND YOUR TIME
- Support all aspects of the post-purchase customer experience.
- Deliver proactive and responsive customer-facing content communication.
- Meet and exceed Service Level Agreements that include first contact resolution practices.
- Assist in managing online course flow
- Identify opportunities to improve product-delivery processes
- Assist product in content review for new and existing course items
- Facilitate program delivery components.
WHAT YOU'LL NEED
- High school graduate or equivalent. Bachelors preferred.
- Minimum of 2 years of successful customer service experience, preferably in a contact center environment.
- Must have current NASM CPT certification.
- Customer experience focused service skills.
- Proven organization, time management, and follow-up skills.
- CRM and LMS (Moodle) system proficiency. (NASM Member Services experience preferred.)
- Exceptional problem solving and communication skills.
BENEFITS
- Flexible and generous paid time off
- Competitive medical, dental, vision and life insurance
- 401(k) employer matching program
- Parental leave
- Wellness resources
- Charitable matching program
- Hybrid work
- On-site workout facilities (Leawood, Gilbert, Burlington)
- Community outreach groups
- Tuition reimbursement
Fostering A Sense of Belonging
We seek out and celebrate all people and perspectives and cultivate an inclusive culture where everyone can thrive, feel valued and be their authentic selves. Our culture is firmly rooted in the belief that by embracing our differences and drawing on diverse perspectives, we are a stronger, more innovative, and more successful organization where employees experience a sense of belonging.
About Ascend Learning
As a tech-enabled services company, Ascend Learning is a national leader in developing and delivering data-driven online educational content, software, assessments, analytics, and simulations serving institutions, students and employers across healthcare, fitness and wellness, public and workplace safety, skilled trades, insurance, financial services, cybersecurity, and higher education. We're committed to accelerating the learning pathways that can move people into careers where they have the knowledge and skills to have an impact and help change lives in the communities they serve. Headquartered in Burlington, MA with additional office locations and hybrid and remote workers in cities across the U.S., Ascend Learning was recognized by Newsweek and Plant-A Insights Group as one of America's 2023 Greatest Workplaces for Diversity.
Ascend Learning, LLC is proud to be an equal opportunity employer (M/F/Vets/Disabled). No agency or search firm submissions will be accepted. Applications for U.S. based positions with Ascend Learning, LLC must be legally authorized to work in the United States and verification of employment eligibility will be required at the time of hire.
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