What are the responsibilities and job description for the Customer Success Representative position at Ascend Marketing Group?
Do you enjoy working with people? Are you looking for an opportunity to challenge yourself and learn new skills? If you answered yes to these questions, then you may be the person our firm is looking for! We are actively searching for a dedicated Customer Success Representative to add to our diverse team of professionals.
Our Customer Success Representatives work as the “middle man” for our clients - we connect them with their target audiences and generate revenue through reliable brand advertising and client-facing. Many years of success working with clients all over the country have led us to become the world's leading providers of technology and communications services. Through our partnership, our Customer Success Representatives have been able to foster a culture built around our principles, which define how we approach interactions with our employees, customers, and communities and affect every element of our organization.
As a Customer Success Representative, you'll be in charge of your professional development. To help maintain our high standard for an excellent customer experience, you'll use your unique abilities, desire for growth, and customer service skills for the following:
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Our Customer Success Representatives work as the “middle man” for our clients - we connect them with their target audiences and generate revenue through reliable brand advertising and client-facing. Many years of success working with clients all over the country have led us to become the world's leading providers of technology and communications services. Through our partnership, our Customer Success Representatives have been able to foster a culture built around our principles, which define how we approach interactions with our employees, customers, and communities and affect every element of our organization.
As a Customer Success Representative, you'll be in charge of your professional development. To help maintain our high standard for an excellent customer experience, you'll use your unique abilities, desire for growth, and customer service skills for the following:
- Using targeted marketing lists to identify and pursue new sales leads
- Providing customers with products and solutions that help to simplify and organize their lives
- Processing sales orders, order changes, installation dates, and cancellations
- Providing product sales and support to customers, other Customer Success Representatives, as well as our outside sales team
- Completing tasks including building marketing campaigns, attending live events, and following up on customer enrollments
- Excelling in a team-based, competitive environment
- Working with the account team on growth and retention of client accounts
- A high school diploma or GED equivalent is required
- 0 – 3 years of experience working in customer service, customer success, sales, retail, or hospitality industries
- Consistently reliable transportation
- Ability to communicate effectively, actively listen, and problem solve
- Ability to work well individually and in a team environment
- Strong sales and closing skills and the ability to overcome objections
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