What are the responsibilities and job description for the Junior Marketing Associate position at Ascend Marketing Group?
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Our firm is a well-known telecommunications firm sponsored by some of the most prestigious and nationally recognized clients. We are one of the fastest-growing outreach programs in our area, impacting thousands of individuals nationwide. Our mission is to ensure that our members have communication outlets and services to better their economic circumstances; we significantly improve the tools necessary to provide stability for low-income families in the area. Our Junior Marketing Associate team is our greatest asset, and we strive to create an environment where everyone has the tools, feedback, and opportunity to excel and grow professionally.
The Junior Marketing Associate acts as a liaison between our outreach program and its members or potential members. Responsible for assisting members or potential members with issues and / or inquiries they may have about their applications. The Junior Marketing Associate is responsible for receiving and addressing member inquiries, resolution of member complaints, client education, and retention of membership.
Junior Marketing Associate Responsibilities :
- Interacting directly with customers to provide information in response to inquiries, concerns, and questions about their product offers
- Assisting members in enrollment and provider services
- Following up on customer inquiries and complaints that have not been resolved
- Communicating effectively to members to ensure they understand expectations of their concerns
- Performing research on billing inquiries and claims to provide service
- Acting as a liaison between the member and various departments to address concerns
- Additional duties as assigned
Junior Marketing Associate Requirements :
Seniority level
Employment type
Job function
Industries
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