Sports-Minded Customer Support Associate

We are seeking a dynamic and sports-minded individual to join our team as a Customer Support Associate. As a key member of our customer service department, you will play a crucial role in delivering exceptional support to our clientele. Customer Support Associates will have a competitive spirit, excellent communication skills, and enjoy providing outstanding service. This is an exciting opportunity to join a group of like-minded individuals and apply your customer support and customer service expertise.

Customer Support Associate Responsibilities:

• Engage with customers providing personalized assistance and resolving inquiries promptly
• Assist customers with product recommendations, order placement, and tracking
• Troubleshoot and resolve customer issues, escalating when necessary to ensure swift resolution
• Provide information and updates on products and services
• Maintain accurate customer records and ensure data integrity within the CRM system
• Collaborate with internal teams to address customer concerns, process returns/exchanges, and facilitate seamless order fulfillment
• Continuously stay updated on competitive trends, products, and industry news to better serve customers
  
  

Customer Support Associate Requirements:

• Passion for hitting goals and a competitive spirit to improve results
• Exceptional communication skills, both verbal and written
• Previous customer service experience
• Ability to multitask, prioritize, and work effectively in a fast-paced, team-oriented setting
• Strong problem-solving abilities and the aptitude to handle challenging customer situations with patience and empathy
• Proficiency in using customer support software, CRM systems, and standard office applications
  
  

Benefits:

• Competitive compensation commensurate with experience
• Growth and advancement prospects within a rapidly expanding organization
  
  

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